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"Transitional care transfer"

About: Armadale Mental Health Services

(as the patient),

My treating team was supposed to meet at a certain time. But it wasn’t till around 45 minutes later. I had a support worker with me and we had other things to do. I asked about the transitional care on meals, programs, etc. The u tube showed very little details as did the brochure. It seemed no one knew anything about it and it’s been operating over a year now.

Now with me who suffers voices, seeing things, been attacked in mental health settings and I don’t feel comfortable around more than 4 patients as if one looses control I believe that it would be less likely the others will respond the same way. I’m sorry but until you can guarantee me the safety and that I will benefit from this transitional care then I’d rather go home. I have been reaching out for help for nearly a year and this time I attempted suicide majorly. And I told them I need help. My suicidal ideation has increased somewhat now. If I don’t get proper treatment this time then I feel you can be guaranteed me in a body bag. I had this illness since I arrived due to lack of care up there. I live alone with my dog. I used to work and that’s no longer happening and I’m very disheartened because I’ve applied for so many jobs but no response back. I have done many studies and don’t have the experience and how do I get that if I’m not given a chance. I need to be kept busy as my two voices are always there as they do not stop. They are like a record player and loud. When I was working it helped me focus on the job even though my voices are still there.

In my opinion, Armadale Mental Health Services need a lot of changes. I feel they need to be on time to agreed appointments. Welfare/Social Officer need to know about these places they are sending us to. I have special dietary needs and I’m constantly unable to eat it because they failed to read the dietitian notes. Nurses needs to understand that some patients cannot sit with others due to my incident where the patient threw a plate of food at me and another incident with boiling water on my back. Yet last night I normally eat in the activity room and it was not an issue till a staff member told me no. I then went back to get my meals that I already had in there and spilt it all over me. The pumpkin soup actually burnt me. No one came to my aid. Like they cared. No one asked if I got burnt. I had to tell them. I felt there was no compassion at all. I may be a difficult patient at times but I can’t help with what I’m suffering from. Im always uneasy around other patients because in other mental health settings I was punched the face as I walked past. The incident was when I was talking to the nurse at the window where I was pushed away and then punched in the face. So maybe nurses who been in the role for a long time need to be moved around. Like the psychiatrist at Eudoria Street. I think it should be the same. That way I believe they will be fresh at different settings.

I feel as though I’m a pain and yes I know the staff don’t like me because I can be unpredictable but I can’t control my voices etc. I feel the Armadale Mental Health Services needs to look at other hospital settings. I was there before coming here. They were caring and asked me how I’m feeling etc. I felt they cared. I wanted to go back there but because of this stupid boundary I was forced here. Oh and I’m a private patient yet I feel the treatment is no different except a paper and some vouchers. Based on my experience, I hope maybe Armadale Mental Hospital gets a shakeup.

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS 9 months ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS
Submitted on 27/07/2023 at 3:45 PM
Published on Care Opinion at 3:46 PM


picture of Neil Cowan

Dear aprilpg73,

I really appreciate you taking the time to reach out and share your story regarding Armadale Mental Health Services.

I expect staff to display kindness, respect, and accountability to all patients regardless of the treatment that they are accessing. This was clearly not your experience and I wish to offer you my utmost apologies that this did not occur during your admission.

It is most regrettable that you and your support worker waited too long for your meeting with the treating team. Whilst our teams can be delayed when seeing other patients, you and your support worker should have been informed of the delay.

I was sad to read that the team did not know about the Transitional Care Unit (TCU). As you rightly pointed out, the TCU has been in operation for over a year. Furthermore, our inpatient mental health service has referred many patients to the TCU since it has opened. I will now ensure the noted team also provide information to patients on accommodation options to enable more informed decisions when discharge is being considered.

I was so sorry to read your account that you have experienced trauma from being attacked in other mental health settings which makes you feel uneasy around other patients. I can therefore understand why you felt you needed to eat your meals separately from the other patients. It is unfortunate you were not able to remain in the activity room and also that the right dietary standard could not be met for you.

Whilst catchment boundaries do exist to ensure WA Health provides care closer to home, we do consider our patient’s requests for their preferred location whenever possible.

I would like the opportunity to discuss your feedback further and look into your individual experience, if this is something you would feel comfortable in doing I would encourage you to contact our Consumer Liaison Office to facilitate this on (08) 9391 1153 or via email AKG_ConsumerLiaison@health.wa.gov.au.

May I please conclude by wishing you well for your recovery.

Kind Regards,

Neil Cowan

Executive Director

Armadale Kalamunda Group

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