"Care in the Short Stay Ward"

I just wanted to post about the exceptional care I received in ED mAC and Short Stay recently..

I spent two nights  in Short Stay recently.

I was incredibly impressed with the care given by RMO Dr K and Consultant also a Dr K.

Dr K (Consultant) listened to my concerns and showed me empathy and compassion.

I felt they did go a little bit fast with the Rapid Rhinos and perhaps didn’t seem to understand my concern about pre-emoting a reaction due to possible PTSD.

But even though I freaked out and was in a lot of pain as well, I felt they still showed compassion.

I asked if I could try.

Dr K said they were going to spray Lignocaine up my nostrils and that it was really going to sting for a few minutes and boy did it sting.

I felt they were very patient and encouraging guiding me to insert the Rapid Rhinos myself.

I was home for less than 24 hours when the heavy bleeding started again.

More recently I was seen in EDAC by a Dr A.

I felt he had the best bed side manner I’ve come across in 21 years of being in and out of hospital with my child who is now an adult.

I had something caught in my throat and it was annoying and making me a little breathless.

I also mentioned this in short stay but I was told to just drink water and swallow it.

Dr A gave me some Lignocaine to gargle and then they looked down my throat.

He pulled out a massive blob of congealed blood which was almost two inches long and 3/4 inch wide.

I felt so much better after it was removed.

I was also seen by Dr Hugh before leaving to talk about a plan for the next few days.

I just wanted to say it makes for a nice Emergency visit when you feel heard and not treated like a bother or a sook which I have plenty of times in the past.

Or an over protective Mother.

I feel Drs are often too quick to stereotype us.

I feel I also need to mention how noisy I noticed the short stay ward is.

I believe it is to be expected to hear patients wailing and machines beeping, but I feel the staff are noisier than anything else.

They seemingly yell out to each other at times when patients are sleeping and I believe it is rarely for medical reasons.

I noticed there’s joking going on among other things or just staff saying hello and I feel it’s not helpful when you woken during the hours everyone is sleeping.

But on the whole our ED experiences have mostly always been pleasant otherwise.