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"A shining light in a storm of sorrow"

About: Fitzroy Crossing Hospital / Emergency Department

(as a relative),

Recently I experienced the sudden death of my Fiancée who was in Fitzroy Crossing whilst I was in Perth. The events of the day were hard on me as you can imagine being so far away, but I knew of the impact this would have on staff who looked after him, as we have been a part of the Fitzroy Crossing health care family for a number of years.  I would like to thank all  the staff involved for their professionalism and care during and after the event of his passing. It has been a real comfort to me and his family knowing that he was not alone at the end and surrounded by people who he not only called work colleagues but also friends.  

My fiancée and I believed highlighting the kindness of others in a stressful job is important so with this in mind I particularly would like to acknowledge Sarah RN who was so comforting on the day to me via phone. Even though we work together her professionalism and caring nature through this heartbreaking time was above and beyond. When my world was crumbling, her actions gave me strength to keep going.  Her compassion, respectful attitude and understanding was a real comfort to me since I was so far away, and I will never forget Sarah allowing me the chance to say goodbye when he had passed via loudspeaker on her phone.

I have worked within health for many years and every now and again your paths crosses with someone you know is fulling their life's calling and I feel Sarah is one such person.  
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Responses

Response from Candice Fitts, A/Director of Nursing Fitzroy Crossing, Nursing, WA Country Health Service (WACHS) Kimberley 9 months ago
Candice Fitts
A/Director of Nursing Fitzroy Crossing, Nursing,
WA Country Health Service (WACHS) Kimberley
Submitted on 7/08/2023 at 5:14 PM
Published on Care Opinion on 8/08/2023 at 8:46 AM


Dear Thank You FX staff,

I am so sorry to hear of the loss of your loved one. Thank you for taking the time to provide your kind feedback; it has meant the world to the team at Fitzroy Crossing to know we provided you with comfort in this difficult time.

It is a gift to walk the path of life and death with our patients and even more so when it is someone we know. We are so glad the exceptional care you described brought you some peace to you in this difficult time.

The nurse you have highlighted is an extraordinary example of our WACHS values embodied in nursing care. I will be sure to pass on your praise to her and recognise how proud we are to have nurses like this working in our organisation.

I wish you all the best, and know we are thinking of you.

Warm regards

Thanks

Candice Fitts | A/Director of Nursing Health Service Manager

Fitzroy Valley Health Service

WA Country Health Service Kimberley

82 Fallon road, FITZROY CROSSING WA, 6765

M: 0408 921 165 T: 9166 1785

E: Candice.fitts@health.wa.gov.au | W: www.wacountry.health.wa.gov.au

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