"Mental health care"

I am so sick and tired of what I feel is the terrible treatment at Alma Street Mental Health. The receptionist seemingly slammed the phone down and hung up in my face when I asked them to send through scripts that are urgent.

In my opinion, the facility is so outdated, the aircon wasn’t working when I went in there, there were dirty cups in the drink fountain and I felt it looked as if the facility hadn't been cleaned for a while. I felt the seats were filthy and the offices were so small and crammed.

I feel the quality of service I have received from staff and psychiatrists I have seen has been beyond appalling.

The way I was left to feel is embarrassing in my opinion. I recall they refused to let me have a telephone appointment as I have injured my ankle (fractured ankle) and felt I needed to stay at home. In my experience, the reception staff do not pass on messages or communicate with one another.

They are now discharging me ahead of major surgery they are telling me to toughen up when I am under immense stress. They did not call me back when I was going through an emergency and in my experience, triage don’t return your call after hours when you are having major trouble - resulting in me having to call lifeline multiple times because it seems triage will not call me back.

In my opinion, all staff I have seen are ignorant and incompetent! I am sick of this place for the year and a half I have been with them I feel I have experienced shocking treatment. Based on my experience, I vow never to go to this place ever again.  In my opinion, disgraceful!