"Missing referral letters"

After two referral letters from my GP for scans assessing a tear in my shoulder that seemingly went missing at Kalgoorlie Campus Imaging Department I am concerned about the service delivery to patients. 

If it’s a once off that letters are not processed I can understand. The first referral letter - and after six weeks I went to the imaging department to enquire and then the staff would ask for the hard copy to make an appointment. 

After another delay I received a call from Kalgoorlie Medical Imaging in Egan Street about the hospital referral they received to do the scan with them which I accepted under no obligation. They received my referral from the hospital. 

I was grateful to helpful staff at Kalgoorlie Medical Imaging in Egan Street accommodating me. 

My second referral to undergo a guided USS cortisone injection for the tear in my shoulder went the same way…..disappeared / not processed. 

I called recently and reception at imaging couldn’t find my referral which was submitted to them around a week before. A staff member requested I bring the hard copy so they can make an appointment. 

The nature of the tear is really inconvenient and I would appreciate to get it over and done with. I contact the GP consulting room to schedule this procedure in Perth knowingly my appointment will be scheduled in a timely manner and dealt with. 

Based on my experience, I would not utilise Kalgoorlie Campus Imaging Department and I believe I am not the only one complaining about what seems to be this poor service delivery.