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The hand service

Posted By hadarrr44

"The hand service"

About: Fremantle Hospital and Health Service / Orthopaedic Surgery Department & B7N

(as the patient),

In summary, based on my experience I found there was very poor communication, rude staff, seemingly understaffed and not patient-centred.

Had a broken finger. I felt the doctors didn't give me the time of day, didn't confirm if I understood what they're saying or the plan for care/ therapy, didn't give me time to ask questions and let me leave without scripts or medical certificates. I felt my concerns that my finger isn't healing well was brushed off. I felt the office staff were rude when I called back to explain I needed said script or medical certificate. It seemed there was very poor communication between doctors and hand therapists who I believe didn't adequately explain what's going on and caused tremendous unnecessary pain. 

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 8 months ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service

Submitted on 8/08/2023 at 1:22 PM
Published on Care Opinion at 2:01 PM

picture of Neil Doverty

Dear hadarrr44,

Thank you for taking the time to reach out to us. I can hear the frustration you are feeling through your post, and I apologise for your experience. I am sorry that the lack of communication has resulted in ongoing pain for you.

I must admit, I was very surprised to read of your experience. Normally the hand service is very highly commended by their patients. The team would like to talk to you to identify how they can improve. I invite you to contact our Patient and Family Liaison Service on 9431 2787 during business hours or via email FHFeedback@health.wa.gov.au with your information to allow us to get a better understanding of your experience.

We hope to hear from you soon.

Kind regards,

Neil Doverty

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