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"Admission to Myrtleford Hospital"

About: Myrtleford Hospital

(as a relative),

Admitted to Myrtleford Hospital (Alpine Health Myrtleford) directly from GP with high blood pressure, gout and concern re osteomyelitis in foot. It was a shock to be hospitalised as I am very elderly and coming from home. I have macular degeneration and therefore cannot read or see without magnification + am hard of hearing.

I found it hard to understand some of the staff particularly if overseas language origin but everyone was kind, gentle and meticulous in their attention. I was pleased to find one of the staff was an old family friend who worked night shift with my departed wife and this was very reassuring to me.

The doctors I saw from standish sheet medical were good at manning medication and discharge needs. I have now almost completed the treatment plan at the specialist foot clinic at gateway health and in Hume. I believe integration of services between all these agencies is important. My foot is now almost healed.  

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Responses

Response from Lisa Townsend, Nurse Unit Manager, Myrtleford Hospital, Alpine Health 8 months ago
Lisa Townsend
Nurse Unit Manager, Myrtleford Hospital,
Alpine Health
Submitted on 15/08/2023 at 5:01 PM
Published on Care Opinion on 17/08/2023 at 8:52 AM


Dear nuthatchyr67,

Thank you for your feedback regarding the care you received at Myrtleford hospital. I am very happy to hear that the care you received was kind and gentle with meticulous attention. It is nice to have a familiar face and close connections with staff, one of the benefits of being in a small community.

I acknowledge the difficulties you had around understanding the nursing staff when there are a number of factors such as accents from culturally diverse staff, hearing impairments and the masks.

Thank you for the update regarding your treatment plan and the importance of linking in with services locally and it is wonderful to hear that your foot is almost healed.

Wishing you all the best,

Lisa Townsend

Nurse Unit Manager

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