"Not a smooth follow-up"

I had a MRI done at Gosford Hospital last month and I thought the report has been sent to my two doctors as soon as possible.  I checked with both my doctors after a week and they did not receive the report at all.  Therefore, I emailed the Gosford Hospital with my doctor's details and no one replied to me.  Then I called the hospital the next morning but the line was cut after I talked to a staff member and the line was held for a while.  So, I needed to call again and again, luckily another lady picked up my call and she said the report has been sent 2 days after my MRI.  I said my two doctors did not receive it and I asked her to read my email with the doctor's details.  Then, finally both my doctors received the report on the same day.

I do not know what happened to the team or the management of the hospital, it was not what I expected.  But thanks to the lady who read my email and sent the report for me.