"Compassion where it's needed?"

At the time of writing this story, I’d been sitting in this waiting room in a hospital for a few hours now. My Dr sent me in for tests so it’s not urgent - but about an hour or 2 ago an elderly frail indigenous patient came in by themselves, wrapped in a blanket, in tears and upset. Like everyone else they're seen triage, They were very upset when they tried to explain what’s going on.

I believe they clearly hadn’t had much sleep and was exhausted. They fell asleep in the chair. When they woke up they were really upset they told reception why but was told to sit down.  They'd been sobbing now for over 45 minutes, I imagine due to feeling so alone, they advised a person they just wants to talk the psyche people and let them know they're here,

As I understand it, it’s not even like they need a bed. I believe they just needs a psych nurse. In my opinion, this is truly disgraceful given the hospital displays their “indigenous liaison and advocate  team” sign blatantly  in reception and the people behind the glass  - are on the sign!  - yet not one of them are assisting.

It’s probably taken a lot of effort for this person to get themselves back here.  I hear their story and it’s pretty brutal. They're clearly distraught and I can understand why.  Wouldn’t just one these liaisons or advocates  try to console this person for even just a minute?  Or send them thru to the psych ward?