I had been admitted for TKR a few months ago 2023. The hospital itself can't be blamed for noise level throughout the night. But my main issues were the nurses, their assistants and orderlies I saw. Only one nurse stood out to be exceptional in her performance. I felt it was apparent that she loved her job given the care and compassion she lent during her service. I believe her name was Laura (if you're able to use names, but not necessarily certain of her name). She also had a wonderful sense of humor.
The others were, I feel, either neutral to rude-ish or just plain rude. One NA said it wasn't their job when I asked that the bathroom needed more toilet paper. An orderly had me use a bed pan but I believe must've placed it the wrong way, as my urine washed all over my bed; they seemingly became flustered and a little annoyed. I'm going to assume their apparent irritability wasn't aimed at me, though I feel still unprofessional none the less.
Another nurse got snappy with me when on the morning I was to be released. I simply asked when I could expect it to happen and believe I was given a rude response as if I were being a bother. I wouldn't stay at this hospital, nor will I ever again.
Also had a disturbing encounter with a triage nurse when in the Emergency Department on another occasion and I had asked to speak with a higher authority. They kept arguing with me as to why. This was, in my opinion, so absolutely unprofessional and unacceptable behaviour, I was gobsmacked.
When I lodged this particular complaint with each department I never received any kind of response. I feel these examples of service are nothing less than appalling.
"My stay primarily"
About: Peel Health Campus / Emergency Department Peel Health Campus Emergency Department Mandurah 6210 Peel Health Campus / Surgical ward Peel Health Campus Surgical ward Mandurah 6210
Posted by marchwk83 (as ),
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