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"Pain management...or lack thereof"

About: Grampians Health Stawell Hospital / Urgent Care

(as a relative),

My spouse had had a persistently terrible hacking cough for 4 weeks. One night it was so bad that the pains in their ribs and chest and stomach were so bad that they attended the urgent care department at Stawell Hospital. 

On explaining their condition it was suggested that they take panadol and ibuprofen,  which my spouse told them they'd already done.

My spouse was told that for any further pain management they would have to travel to Horsham or Ballarat hospitals as the Stawell hospital was unable to assist with this! It's a hospital that seemingly cannot offer anything for pain other than over the counter drugs available in most homes! Unbelieveable in my opinion. 

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Responses

Response from Carolyn Robertson, Deputy Chief Operating Officer Hospitals - West, Grampians Health nearly 2 years ago
Carolyn Robertson
Deputy Chief Operating Officer Hospitals - West,
Grampians Health
Submitted on 11/08/2023 at 2:25 PM
Published on Care Opinion Australia at 3:23 PM


picture of Carolyn Robertson

Good afternoon omegarz68,

Thank you for taking the time to provide us with your feedback. I am sorry to hear your spouse has been unwell and has not received the care and pain relief they were expecting. By sharing your story I am able to look into our pain relief guidelines here at Grampians Health Stawell Urgent Care Centre, so thank you for bringing this to our attention. I can also review any need for staff education and continue to improve our provision of care.

If you require a more detailed response and specific details around your spouse's experience, I would encourage you or them to provide your name and contact details by calling 03 5320 4014 or an email to feedback@gh.org.au so more detailed and specific follow up can occur.

I do hope your spouse is feeling better soon.

Best wishes

Carolyn

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