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My appointment at the hospital

Posted By bonanzatj99

"My appointment at the hospital"

About: Sir Charles Gairdner Hospital / Hepatology Department and Liver Transplant Service

(as the patient),

I had an appointment to see a specialist for the liver. As was told that the specialist wasn't available and was asked did I receive any notification. I said No no email, messsge No correspondence. I waited for nearly 3 hours and I was there before any other 10 people after me. Finally I approached the reception and asked why have I have been waiting for so long. I thought that being from the remote region it takes precedence! 

I was seen my a Clinical Nurse not a specialist so I was angry, frustrated! When I understand the surgeon who operated for my condition was there! So my question is why didn't I see them! I am from the remote region of WA it cost me $194 in taxi fares and public transport. I took 2 days off work and didn't see the liver specialist not happy at all. 

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Responses

Response from Jodi Graham, Executive Director, SCGOPHCG, Sir Charles Gairdner Osborne Park Health Care Group nearly 2 years ago
We are preparing to make a change
Jodi Graham
Executive Director, SCGOPHCG,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 24/08/2023 at 3:44 PM
Published on Care Opinion Australia at 4:02 PM

picture of Jodi Graham

Dear bonanzatj99,

I would like to extend my sincere apologies for the experience you had in our Hepatology outpatient department at Sir Charles Gairdner Hospital. It saddens me to read of your disappointment when you were not provided with the opportunity to meet with the specialist despite your lengthy wait time in clinic.

We acknowledge that our patients time is precious, and I do apologise that staff failed to contact you before you made the journey from the country.

The outpatient department has now reviewed its process when appointments are cancelled at short notice and they have made some changes to improve this process. In addition to a telephone call, when staff are unable to speak with the patient, they will now also send an SMS message. For our country patients, the Head of Department will be notified to see if an alternative appointment can be facilitated.

In addition, staff are currently reviewing the clinic lists and number of appointments booked per day to ensure the clinics are not overbooked therefore reducing patient waiting times.

I appreciate you taking the time to provide us with your valuable feedback as it assists us with improving the patient experience.

I hope the next time you visit SCGH your experience is more positive.

Warm Regards

Jodi Graham

Executive Director, SCGOPHCG

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