"Presenting after sharing my feedback"

Previously on care opinion I have put in a complaint and I was given an amazing reply and an email address for one of the directors to look into my case which I decided to follow up.

I then had to visit the emergency again with my child who is traumatised from their accident and all the hospital visits so they were very upset and I felt the triage was rude and I tried to explain to the nurse that my child is scared which is why they were screaming and fighting and too scared for the nurse to touch them etc.

I asked the nurse if I could have a minute to try and calm my child down. I recall their reply was yeah put them over there it will be better for them and everyone else’s ears in here. And I just couldn’t believe this is how they seemingly treated a child who was upset. I believe kids are not happy when sick, what about kids on the spectrum.

So I actually walked out so embarrassed and deflated. I emailed the director my experience which she replied whilst on leave and passed it on to the lady who was filling in for her, I was then promptly informed it will be looked intoand they will also use the situation in their next training session to explain how some comments can really impact patients.

I was so impressed, fast forward to more recently my child was very sick and I had to take them to the hospital so I decided to call ahead the number for Aishwarya care call. ( I was advised from my first complaint I could use this number) a lady answered and I explained to her I was calling ahead as I have to bring my child in they are very traumatised and not easy to deal with and I told her about my last experience and she said she would call ahead and let the hospital know.

Upon my arrival my child was so sick they could barley put up a fight but I felt the staff were incredible. There is that new position that is a waiting room nurse I think ? I found she was so polite and kind and just amazing also.  They explained what they were going to do before the did it. They were so kind and when my child was to scared to go to the child bay they let them go the other way they wanted to. I was so impressed by how we were treated.

When they were happy to send us home they made sure I was not feeling pressured and I was happy with everything. This visit has taken away so much anxiety about the hospital. My other child then caught what my child had and I had to take them to the hospital for treatment in the early hours of the morning. The staff we saw were incredible!  I felt they were so thorough and kind and when one thing didn’t help my child they gave them a needle and then made sure to monitor them.

It was such a pleasant experience I had to comment here as I have complained previously. It’s so nice to know that the call number does work and that there is staff that are incredible and I feel one bad experience with a nurse should not taint the whole place !

I am so grateful for the response received on this page that helped me first lodge my complaint, it was taken seriously and I was empowered to follow up with the director if I needed with her personal email and I felt I was empowered to use the care call number if I ever felt like it ! 

Thankyou so much again I have so much more hope and less anxiety for the next time I need to take my child to the emergency department at Kalgoorlie regional hospital.