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Care Opinion

Experience at the ED

Posted By gatrwDR98

"Experience at the ED"

About: Busselton Health Campus / Emergency Department

(as the patient),

I presented recently at Busselton Health Campus with problems with my L eye. I felt the triage nurse was quite dismissive and I felt did not take me seriously. I recall asked was I just after pain relief today? I recall the nurse also said they had enough information, before I could explain I was experiencing visual disturbances.

Was seen by Dr Natalie who quite quickly ascertained I had a probable detached retina. This was confirmed by Dr Andrew, another ED doctor on duty at the time. They quickly contacted an ophthalmology clinic in Bunbury, where I was seen the next day and subsequently had emergency surgery two days after my presentation at Busselton. I found both the doctors to be be efficient, professional and caring . I would like to personally thank Dr Natalie  and Dr Andrew for their accurate diagnosis and subsequent action.

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Responses

Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West 8 months ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West

Submitted on 29/08/2023 at 11:36 AM
Published on Care Opinion at 11:54 AM

Dear gatrwDR98,

I am very sorry that you found the triage nurse dismissive when you attended Ed recently.

I would be grateful if you could contact me directly so that I can discuss this further with you. I will ensure that all the nursing staff are reminded of the need to acquire accurate information and of the importance of noting any visual disturbances at triage in the meantime.

I am glad that you found the Doctors professional and caring and that you were treated quickly for your injury. I do hope you are now well.

Yours Sincerely

Caroline Booker

Emergency Department

Busselton Health Campus

9753 6061

caroline.booker@health.wa.gov.au

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Response from Chris Cox, A/Director of Nursing and Health Service Manager, Busselton Health Campus, WA Country Health Service - South West 6 months ago
Chris Cox
A/Director of Nursing and Health Service Manager, Busselton Health Campus,
WA Country Health Service - South West

Submitted on 3/10/2023 at 6:28 PM
Published on Care Opinion on 4/10/2023 at 9:50 AM

Dear gatrwDR98,

I trust that you've made a successful recovery from your surgery. Since we haven't received any contact from you, I wanted to inform you that we've passed on your feedback to our triage team at Busselton Hospital.

Thank you for taking the time to share your experience on care opinion.

Warm Regards

Chris Cox

A/Director of Nursing

Busselton Hospital.

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