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"The good and bad in the ED"

About: Ambulance Victoria Wonthaggi Hospital / Emergency Department

(as the patient),

I was taken by ambulance to the emergency department due to clusters of seizures. The paramedics that took me there were amazing and helped me to get a bed fairly quickly. However, 

I felt I was made to feel like a burden by my main doctor who claimed to know me well despite the fact that I had never seen them in my life.

The other doctors and nurses who weren’t directly looking after me were extremely sweet and made sure I was comfortable which made the stay a little more welcoming and worthwhile. They were also quick to give me medication when I complained of nausea and pain. Furthermore, I received excellent care from the doctors who looked after me whilst having a severe mouth-foaming seizure and they treated it seriously which was really validating.

Although, I was discharged at night with no answers or instructions on what to do for my seizures, I was told by the sweet nurses and doctors that if I was in doubt, I could come back to the hospital at any time in the future.

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Responses

Response from Jan Child, CEO, Bass Coast Health 8 months ago
Jan Child
CEO,
Bass Coast Health
Submitted on 29/08/2023 at 12:11 PM
Published on Care Opinion at 1:26 PM


picture of Jan Child

Dear januaryrj44,

Thank you so much for taking the time to give us the feedback.

I am so sorry that you had this experience. What you felt from your "main doctor" was exactly what we don't want our patients to experience, particularly when you were presenting so poorly.

We would love to be able to connect with you to understand in detail what we can learn and do differently, and this will provide us with an opportunity to feedback to the staff involved in your care.

I would be extremely grateful if you could reach out to me by text and provide me with your name and number so that we can follow up with you ASAP. My phone number is 0472 846 355.

I hope I hear from you.

Kind Regards,

Jan

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