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Failure to care

Posted By silverwarekz67

"Failure to care"

About: Fiona Stanley Hospital / Emergency Department

(as the patient),

I arrived at Fiona Stanley hospital at mid-morning, I left 8 hours later. I called Aishwarya’s care call line. To both of our surprise, FSH lacked in care or frankly common sense, in my opinion.

I presented with chest pains and a fever that kept getting worse. I received pain relief 10 minutes before I left. I felt dehumanised and that my needs were not met as an Indigenous person. 

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 8 months ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service

Submitted on 1/09/2023 at 11:02 AM
Published on Care Opinion at 11:03 AM

picture of Neil Doverty

Dear silverwarekz67

I am very sorry to read that you felt dehumanised and that your needs were not met following your visit to the Emergency Department (ED) at Fiona Stanley Hospital.

Your short post raises many questions in my mind;

Aishwarya’s Care Call was rolled out across hospitals in WA in October 2021, and is a process by which patients are provided with an escalation pathway if they feel their concerns are not being heard. I’m interested to find out what happened after you made your Aishwarya's Care Call.

All patients who present to ED are triaged using the Australasian Triage Scale (ATS), from 1 – 5 (one being life threatening emergency, 5 being non-urgent). Depending on the day you arrived, there may have been higher acuity in the ED with staff responding to multiple ATS 1 patients leading to a longer than ideal wait time for you – but without knowing your details I am unable to know for certain. I am also unable to tell what triage score you were given, and the clinical rationale behind this. Perhaps finding this out may provide you with a bit more context?

I am also wondering if you left after 8 hours because you were discharged, or because you were satisfied to have received pain relief?

If you would like senior staff to complete a formal investigation into the care you received, you have the option to contact our Patient and Family Liaison Service (6152 4013 or FSHFeedback@health.wa.gov.au) who can assist you to lodge a complaint and coordinate an investigation on your behalf.

If your condition has not improved, I urge you to see your GP or, if you feel it is worsening, re-present to an ED.

Kind regards,

Neil.

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