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"Surgery complications"

About: Kalgoorlie Health Campus / Surgical Ward

(as the patient),

I recently went in for a day procedure, ablation and tubal litigation, dnc and laproscopy.

I understood, being asthmatic, that there was a risk of complications, especially with my lungs due to the anaesthesia. However, the post operative team seemed to not be aware of pretty common complications which concerned me immensely. As someone who has been traumatised multiple times by doctors, I've learnt to advocate for myself so I was fortunate enough to know what risk I felt I faced and advocated for myself as best as I could.

Post operatively my condition started deteriorating about an hour or so after surgery. I noted I was dizzy, I had a pressure/pain in my chest and I was visually drowsy and somewhat breathless in my speech. One of the nurses noticed me reaching for the button and looking a little concerned so came over to check me. They noticed my blood pressure had dropped somewhat.

I was monitored and checked, but I was not offered intravenous fluids (this was a question my primary care doctor asked), simply monitored repeatedly, most cases noting my blood pressure remained low. I was unable to go to the toilet on my own and required assistance as standing up made me dizzy and I was puffed from the exertion each time.

After a while they did one ECG to check if there were any heart complications to check for. No checks on my lungs were done.

At some point during this I believe a admin person noted my condition was not okay to release and left, however, despite my continued poor condition, the overseeing doctor came and I felt they tried to talk me into saying I wanted to leave, asking me what I wanted to do. I referred back to them each time, noting I believed I was a falls risk and shouldn't be released but as they were the doctor, ultimately it was their call. It seemed the doctor got visually and verbally frustrated, telling me that I couldn't put it back on them, and I told the doctor that's exactly what I was doing because they were the expert and should know if I'm safe to release or not, noting the admin person had already been by and said to not release me.

Eventually they decided to keep me overnight and sought a medical doctors opinion (as the other doctor was a specialist) and the chest pain was investigated somewhat properly once on the ward, rechecking the ecg and sending me for a chest xray.

It was suggested that it was due to the laproscopy that the chest pain was occurring (again, no one checked my lungs) although being the time it was at night, I don't believe they consulted the radiologist to review the xray results and I was monitored throughout the night, getting some intravenous pain meds and a minimal amount of intravenous fluid as a result of the flushes, one nurse ran the flush a little longer cause they noticed my BP was still a little low.

I accepted the gas pain was most likely the cause although did note to the care team my pain had changed and gotten more agressive but ultimately just tried to cycle my legs and move around enough to pass wind and get some minor relief.

I was released the next morning with the same assumption of wind and went home with a prescription for pain meds. My primary care doctor’s office contacted me nearly immediately on discharge, asking me to book an appointment. I initially ignored the request, thinking it was blood test results and it could wait until I was more capable of driving. They tried again a day later, prompting me to book a time as soon as I was able. 5 days post op. During this time I noticed I was struggling to breathe normally and was getting worn out with any sort of movement and the chest pain hadnt subsided properly in the 72 hours i was told it would. Turns out the xray report had flagged a partial collapse of one of my lungs which would have accounted for most of the post op symptoms and I was checked over, my doctor confirming I did have atelectasis after listening to my chest. I was prescribed antibiotics to prevent the development of pneumonia and also a fluticasone inhaler by my primary care doctor.

I feel the hospital should have had a fair idea of this condition, given its a common post operative complication with anaesthesia but this was not what I experienced, it seemed to me they lacked the necessary training for good post-operative care.

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 7 months ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 11/09/2023 at 12:06 PM
Published on Care Opinion at 12:08 PM


picture of Peter Tredinnick

Dear Medicallyfrustrated

Thank you for taking the time to share your experience with us. I am very sorry to read about your post-operative complications and the difficulties with your post-operative care and recovery. While I am glad that you felt able to advocate for yourself, I apologise if we in any way added to your distress when you were feeling understandably concerned and vulnerable.

We would like to fully investigate your concerns and would be grateful if you would consider speaking to us so that we can listen to your story in more detail. As Care Opinion is an anonymous platform we would appreciate it if you could please reach out to Alicia Michalanney, who is the Director of the Kalgoorlie Health Campus, on 9080 5817 or Alicia.Michalanney@health.wa.gov.au. Alicia can then arrange for an investigation into what happened to take place. This will give us the opportunity to provide you with any support you may need, which could include a follow-up session with a specialist medical professional.

I would also like to let you know that if in the future you are concerned about the health care you are receiving and feel that your health is deteriorating, we have a process that can support you with immediate assistance.

If after raising your concerns with the clinicians caring for you, you or a loved one or carer remain worried, you can make an Aishwarya’s CARE Call. This enables you to seek assistance from a senior person in charge who will help you to address your concerns. The Aishwarya’s CARE Call number, which is the same number across all public hospitals in the Goldfields, is 1800 976 123.

I do hope you are progressing towards a full recovery and that we hear from you soon.

Kind regards

Peter Tredinnick

Executive Director

WACHS Goldfields

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Update posted by Medicallyfrustrated (the patient)

Thankyou Peter, while I intend to do that, please be aware I was sent a feedback link and I provided honest and frank feedback before I posted my story here. They have as yet not even contacted me regarding my feedback. As it is, I'm currently experiencing breathing complications due to the weather change, my asthma and this issue worsening it and I am reluctant to attend the hospital unless I'm nearly on deaths door because this is not the first time that I feel the hospital has caused me harm or brushed off concerns. These past experiences fundamentally destroyed my trust in the hospital and that's something that I believe many people around me have also expressed about the hospital and their own experiences when I shared my story with them. In my opinion, no one should feel that way about a hospital. I feel they should have faith they are going to be taken care of, not have to, as it seems to me, fight for proper healthcare.

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 7 months ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 28/09/2023 at 1:40 PM
Published on Care Opinion at 1:46 PM


picture of Peter Tredinnick

Dear Medicallyfrustrated

Thank you following up again and also for responding honestly to the MySay text feedback survey. It is from stories such as these that we have implemented many changes, including the implementation of CARE Call. Please be aware feedback via Care Opinion is anonymous and we do not have any way to identify you to be able to undertake an investigation into your care specifically. So, I would still encourage you to reach out to Alicia Michalanney our Director of the Kalgoorlie Health Campus on 9080 5817 or email Alicia.Michalanney@health.wa.gov.au.

I agree it is very important for our community to have faith in the nurses, doctors and other staff that provide care for them at our hospital. Providing patient-centred care is something we are genuinely striving to achieve. If you are interested in becoming a consumer representative on one of our committees or planning forums please don’t hesitate to discuss this with Alicia too.

Kind regards

Peter

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Update posted by Medicallyfrustrated (the patient)

The story does, unfortunately get worse. And I will be now forwarding a formal complaint to the hospital about the matter.

I had my follow up recently for discharge and not only did I feel the specialist completely dismiss my concerns regarding unexplained abdominal pain since the surgery, they didn't conduct any physical exams either in regards to my concerns.

When I also had a few post-operative questions regarding comorbidities around my endocrine system and whether they would become an issue down the track or whether the surgery would have removed the risk regarding that issue, I was met with what I believe were fat phobic comments (for the record the I'm diminutive in stature and well within my healthy weight range, I felt my weight was used to dismiss my medical concerns since I wasn't "fat enough" to be faced with my previously diagnosed issue) and a complete dismissal of the original diagnosis from the other two specialists I had seen on the basis of this fat phobia.

The doctor was rude, got annoyed when I corrected the original misdiagnosis about my lungs as they were reading through the notes and drew their attention to the xray, in their seeming derision, they pointed out a failure of the original team of people dealing with my post operative concerns as they had not done a spirograph which the doctor scornfully told me I would have had to "blow in a little tube" and then tried to backpedal when I told them I was aware what the little tube was called and I did not, indeed, receive one of those during my overnight post-operative stay at the hospital. I recall the doctor then followed all their comments up with, well we better get you discharged before anything else goes wrong... completely failing to listen to me as I tried to draw their attention to the abdominal pains.

In frustration, because this is an ongoing issue I have with the hospital, particularly around my reproductive health, I accepted the discharge and left. I'm now in more pain than before, the pain I had tried to bring to their attention, has gone unchecked because I don't know if my regular doctor can assist me with it, given its a post operative concern and I most likely, will get referred back to the same team that I feel have balls up my treatment over the course of this whole ordeal. As I'm sure you can imagine, that concept does now fill me with nothing but dread because I no longer have faith in that team.

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