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Nursing patient empathy

Posted By authenticwq79

"Nursing patient empathy"

About: Kerang Hospital

(as the patient),

Recently I was admitted to Kerang hospital. I was to have blood tests and then from the results my follow up care was to be decided. I recall the Nurse in charge came in and said that they are in charge, I have RSV a virus and I don't need to be here because intravenous antibiotics won't help. I was completely taken aback by the lack of empathy and the seemingly aggressive tone to their voice, I then asked the nurse a couple of other questions and realised that I believed I was wasting my time, I felt they were so apathetic towards me.

The next morning the Dr came to see and said that if I wanted to I could stay in hospital as I live alone and he was concerned that I may not be able to manage my own care at home. I decided to go home.

It may have only been a 'Virus' but, I was still sick enough that the Dr decided to admit me to hospital.

In my opinion, when patients are unwell and in hospital they do want to seemingly be treated like they don't need hospital care and deserve to be treated with respect from all staff.

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Responses

Response from Emily Miller, Quality and Risk Manager, Kerang District Health 8 months ago
Emily Miller
Quality and Risk Manager,
Kerang District Health

Submitted on 1/09/2023 at 5:22 PM
Published on Care Opinion on 7/09/2023 at 9:00 AM

Dear authenticwq79,

Thank you for sharing your feedback. As an organisation we value all feedback to ensure we are continually improving our service. We endeavour to provide an consistently high quality service as we want all community members accessing our service to feel proud of.

I am sorry to hear that on this occasion, you felt staff were apathetic to your care needs whilst an inpatient in our service. I recognise you were feeling unwell and this must have been a difficult time, particularly given that you live alone.

A illness being viral doesn't make feeling unwell any easier and you are right that all patients should be treated with respect. We shared your story with staff and reiterated the importance of our C.A.R.E values – caring, accountability, respect and excellence, including the tone that is used when speaking with patients.

We appreciate the time taken to provide your feedback.

If you would like to discuss this further, I invite you to contact myself through hospital reception on 5450 9200.

Kind regards,

Emily

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