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20 week anatomy scan

Posted By aquilasb79

"20 week anatomy scan"

About: Geraldton Hospital / Medical Imaging

(as a service user),

For our first pregnancy we were extremely excited for the anatomy scan and nervous with what might come out of it.

The sonographer took us through, didn’t explain the process to us nor obtained informed consent. I felt their bedside manner was poor. They didn’t talk us through any they were doing, and when we asked questions they answered in mumbled breaths.

I was extremely uncomfortable through my pelvis laying for the scan and there was no checking in, asking if I were okay throughout the imaging.

When I was asked to empty my bladder, they left the gel on my stomach and told me to go to the toilet. When I returned I couldn’t see the screen and I asked to see.

It was a rushed and horrible process that left me feeling anxious and uncared for!

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Responses

Response from Allan Pelkowitz, Regional Medical Director, Medical Services, WA Country Health Services Midwest 7 months ago
Allan Pelkowitz
Regional Medical Director, Medical Services,
WA Country Health Services Midwest

Submitted on 19/09/2023 at 10:28 AM
Published on Care Opinion at 11:51 AM

picture of Allan Pelkowitz

Dear aquilasb79,

Thank you for sharing your feedback with us on Care Opinion.

I am sorry hear that you did not have a pleasant experience with your ultrasound and you left feeling uncared for. It was disappointing to read that you felt informed consent was not obtained and that you couldn’t communicate comfortably, I apologise for the stress and discomfort this has caused you.

We would appreciate if you contact us so that we can get more information from you and follow up on this. My name is Allan Pelkowitz and I am the Regional Medical Director. I can be contacted on 9956 8742 or at allan.pelkowitz@health.wa.gov.au.

I hope to hear from you and again apologise for your experience.

Kind Regards

Allan Pelkowitz

Regional Medical Director

WA Country Health Service – Midwest

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Response from Gordon Millar, Clinical Governance Support Officer, Safety and Quality, WA Country Health Service Midwest 3 months ago
We have made a change
Gordon Millar
Clinical Governance Support Officer, Safety and Quality,
WA Country Health Service Midwest

Submitted on 12/01/2024 at 1:00 PM
Published on Care Opinion at 1:49 PM

picture of Gordon Millar

Dear aquilasb79

I wished to provide you an update on a change we have made in response to your feedback and the conversation we had with you.

We have now installed a monitor on a swivel arm, which duplicates the image from the sonographer's screen. This will allow consumers to more easily see the scan and be more involved in the presentation.

Thank you again for your feedback and allowing us to make improvement to our services.

Regards

Gordon Millar

Coordinator Consumer Engagement

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