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"Gallbadder surgery"

About: Bunbury Hospital / Surgical Ward

(as the patient),

I was transferred from a rural hospital to Bunbury hospital for further care as my gall bladder had failed. 

I then went in and got surgery it was a quick process looking back at it now. 

I then got the surgery and was put back in day surgery ward.. then that’s when it started getting bad… I then asked for a heat pack; I got a heated up blanket, I then asked the other nurse if they could get me a heat pack for my shoulder.. it seemed they then went to the other nurse and I recall the other nurse said to the other one that they already got me a heat pack what else do I want! I thought that was very rude! (I had recently got shoulder surgery. I was fully aware that the doctors blow you up with gas so it was going to hurt your shoulder I was fuller aware of that, but I had it in my right shoulder and maybe an hr in my left) 

I had been home for almost 3 days and was still getting that pain in my right shoulder it is worse then when I went into hospital! 

I then was getting discharged and I had asked for the Canula to be taken out before I go home, I recall the nurse then said in front of my family and my partner, oh yeah better take that out before I go back home and shoot up. 

My response was ‘excuse me’ and I walked out 

I was very offended by that comment and it effected me horribly. 

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Responses

Response from Nicola Piacentini, Clinical Nurse Manager, DOSA/DPU/DP23/ASU, Bunbury Hospital 7 months ago
Nicola Piacentini
Clinical Nurse Manager, DOSA/DPU/DP23/ASU,
Bunbury Hospital
Submitted on 14/09/2023 at 4:11 PM
Published on Care Opinion on 15/09/2023 at 9:06 AM


Good afternoon guideeh55,

Thank you for taking the time to let us know of your recent experience here at Bunbury Hospital. I am disappointed to read that your experience was not a positive one. I would welcome the opportunity to speak with you in person about issues you wish to raise with me.

I am the Nurse Manager of the Day procedure Unit and you can reach me on

0499 525 747 and email nicola.piacentini@health.wa.gov.au

Kind regards

Nicola Piacentini

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Response from Nicola Piacentini, Clinical Nurse Manager, DOSA/DPU/DP23/ASU, Bunbury Hospital 6 months ago
Nicola Piacentini
Clinical Nurse Manager, DOSA/DPU/DP23/ASU,
Bunbury Hospital
Submitted on 5/10/2023 at 2:06 PM
Published on Care Opinion at 2:18 PM


Good morning guideeh55,

I hope that you are recovering well from your surgery.

Please I welcome and encourage you to contact me to discuss your disappointing recent journey through our department.

My contacts details are

Nicola Piacentini, Clinical Nurse Manager DPU23, Bunbury Hospital

nicola.piacentini@health.wa.gov.au

Phone: 0499 525 747

Kind regards

Nicola Piacentini

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