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"Uvitis"

About: Sydney / Sydney Eye Hospital

(as a parent/guardian),

My child was diagnosed with uvitis in Sydney Eye Hospital after being treated by GP couple of times for eye infections which was not getting better.

My GP straight away referred her to Sydney Eye Hospital.

I found the staff here was very helpful, friendly and supportive.

My child got the help and treatment promptly which they were looking for.

But one thing that we noticed that whenever we come to Sydney Eye Hospital I personally feel that they are always understaffed.

Although we have appointment in the morning we have to wait long time to see Dr. sometimes several hours into the afternoon.

I strongly believe that they need some more trained helping hands to deal  for cutting down the waiting period for patients.

Apart from long wait period we greatly appreciate efforts of all medical staff for their great support and guidance and best treatment.

God bless them all for their great help and all their apparent hard work to make a positive impact on the patient's life and their families for great help and support.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 7 months ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 21/09/2023 at 9:11 AM
Published on Care Opinion at 10:07 AM


Dear encryptionzk38,

Thank you for taking time in providing this feedback. I apologise for the inconvenience caused by the long waiting period for your child to get seen by an eye specialist at Sydney /Sydney Eye Hospital.

We are working on ways to improve the process and reducing the appointment delays in our Outpatient Eye Department.

I will ensure to pass on this feedback to the Outpatient Eye Department Heads to better streamline the process.

Kind regards,

Dr Pauline Rumma

Director of Clinical Services | Sydney/Sydney Eye Hospital

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