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Emergency ruptured ear drum

Posted By telescopiumbx56

"Emergency ruptured ear drum"

About: Armadale Hospital / Emergency Department

(as a service user),

Absolutely nothing but pain medication & seemingly no help! 

I went to urgent care due to a ruptured ear drum with filled with puss & got told to go to emergency ward ASAP! 

Went to ED & nothing but waiting & getting told why why why rather than seemingly actually helping me!

Not even worth the time in my opinion & I believe I see why people are seemingly getting sick & tired of hospitals.

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS 8 months ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS

Submitted on 18/09/2023 at 2:36 PM
Published on Care Opinion at 2:51 PM

picture of Neil Cowan

Dear telescopiumbx56,

It was truly upsetting to read about your interaction at our facility, specifically the treatment and care you received concerning your ear. The treatment you received was not in line with the standards we set ourselves.

May I apologise without reservation on behalf of the Armadale Kalamunda Group.

Please allow me the opportunity to investigate further. I would be very grateful if you could contact the Consumer Liaison Office on 08 9391 1153 or via email AKG_ConsumerLiaison@health.wa.gov.au.

Kind Regards,

Neil Cowan

Executive Director

Armadale Kalamunda Group

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