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"Fabulous interactions at Armadale Hospital"

About: Armadale Hospital Armadale Hospital / Pre Admission Clinic

(as the patient),

I booked a knee operation for the middle of the year and I want all staff, employees, and visiting specialists to know how wonderful was my experience during the whole process.

I was mostly interacting with Pre-Admission and Day Surgery, and to a lesser degree with vollies, shops and others.

From volunteers, admin, grounds, maintenance, cleaning, catering, registrars, nurses, students and specialists, every single interaction I had was pro-active, happy, compassionate, problem solving, efficient, and effective.

I feel the public health system gets a bad wrap in general and I have first hand experience with other public and private hospitals.

I feel Armadale was next level better.

Please consider this a huge bouquet thank-you to them all and to management who oversee this sort of staff performance. A credit to Armadale Hospital in my opinion.

I will send a small gift of appreciation to Pre-Admin/Day Surgery.

Thank you.

millimeteryh87

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS 7 months ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS
Submitted on 21/09/2023 at 11:42 AM
Published on Care Opinion at 12:58 PM


picture of Neil Cowan

Dear millimeteryh87

Thank you so much for taking the time to write your appreciative words about Armadale Kalamunda Group.

It is heart-warming to read you had a wonderful all round experience.

I am so pleased you found our staff to be compassionate and efficient.

I am delighted that all our staff in every interaction you had were consistently pro-active and effective.

We strive to live our values of kindness, respect and accountability in how we conduct ourselves every day. Your feedback is a great example of the impact of this.

On behalf of all our staff, thank you so very much.

Kind Regards,

Neil Cowan

Executive Director

Armadale Kalamunda Group

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