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"Paediatrician care at the Child Development Centre"

About: Midvale Child Health Clinic (Community Health Centre)

(as a parent/guardian),

My child had this paediatrician appointment as they are developing mental delay and we normally see very helpful nice kind paediatrician but recently  we had to see other paediatrician which I felt is very verbally abuse me as a mother who just 4 months after gave a birth and went back to work.

I was disappointed when I tried to explain to the paediatrician, but the dr was always saying I don’t understand what they are talking about. I meant what they were questioning about didn’t match with what I tried to explain.

I felt they weren't happy and straight away told me to not having conversations with me, they having conversations with my partner. They didn't even look at me and ignoring me .. everytime my partner asking me and I tell them, the paediatrician was not making an eye contact to me it’s very disrespectful. I believe they didn’t even looking at the previous assessments that it’s been working on it .. I recall they kept saying they have been working as a doctor for 10 years.

I was burst in tears after walking out the door and I won’t come back for it. I rather paying $$$ than I have to see paediatrician who provides from government.

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Responses

Response from Anna Turnell, A/Director Clinical Services Child Development, Child and Adolescent Health Service - WA 7 months ago
Anna Turnell
A/Director Clinical Services Child Development,
Child and Adolescent Health Service - WA
Submitted on 21/09/2023 at 4:47 PM
Published on Care Opinion on 22/09/2023 at 8:45 AM


Dear scutumpj75

I am sorry to read how distressing your interactions with the Child Development Service have been, and I sincerely apologise that your experience has not been a positive one.

I would like the opportunity to review your situation to see how we can better support you and improve our services to families. To do this, I would be grateful if you are willing to confidentially share your child’s details so that we can investigate the matter. I invite you to please contact our Consumer Engagement Team by calling (08) 6456 0032 between 8.30am – 4.30pm Monday to Friday or email CAHSFeedback@health.wa.gov.au.

Thank you for taking the time to share your feedback.

Kind regards

Anna Turnell
Director Clinical Services Child Development – Community Health
Child and Adolescent Health Service

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