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"Mental health care in the ED"

About: St John of God Midland Hospital / Emergency Department

(as the patient),

Recently I went to Midland ER for the 1st time to source help for my MH issues &  pain. I have never utilised the public health system due to watching two close relatives suicide over the last ten years.  I also have other illnesses such as serious and widespread chronic pain which in turn correlate to my PTSD (replication of symptoms) and level 2 autism. I am a professional with a degree and a postgrad in psychotherapy and an accredited protective behaviours practitioner. 

I am feeling very worn out, exhausted and in terrible pain, suicidal which I why I went to midland ER. I was tested for my physical issues (I am diagnosed with fibromyalgia & chronic pain and while I was waiting for the extra results, a psych nurse came to speak to me, I had told them very briefly that I was autistic and had ptsd and felt suicidal and was in burn out. They said there is no such thing as autistic “burnout” and I felt would not give me the slightest time to explain in my very despairing state. They said I had to go home now. 

I felt the Nurse's physical presence was overbearing & dismissive. They spent a few minutes- no more and then I recall advised me I was making it up. This is the first time I felt bad enough to go to hospital. Only at the advice of my long term psychologist. I then said something I shouldn't have - “that they had no effen idea what they were talking about” as the nurse walking out (I used the actual swear word) I feel I said it in a quiet voice, did not move from my bed or, in my opinion, be threatening in anyway.

The nurse called a code black which apparently meant that I was being violent. At this stage I saw the number for something called DASH as I was incredibly confused and even just wanted my physical health issues to be looked as I was in excruciating pain all week. during the initial consultation, I felt the Dr was thorough and had suspected more investigations and results in which is what I was waiting for before the psych nurse came to speak to me. I felt their commencement of the conversation was cold, absolutely not Trauma informed and I recall said they would be discharging me right now. I ask, well can I speak to the other doctor or a Psychiatrist. 

My close relatives both suicided like I mentioned and I was in shock that they did not appear to care about me. Like I mentioned I did swear, I told them they had no f****n idea what they were talking about. I recall I did not raise my voice nor did I move from my bed even an inch as I was frozen in shock. I was then forcibly removed from the hospital by security staff. 

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Responses

Response from Gail Miller, A/Director of Nursing & Midwifery, SJGMPPH, St John of God Midland Public and Private Hospital 7 months ago
Gail Miller
A/Director of Nursing & Midwifery, SJGMPPH,
St John of God Midland Public and Private Hospital

Acting Director of Nursing and Midwifery

Submitted on 28/09/2023 at 3:29 PM
Published on Care Opinion at 3:29 PM


Dear muscayh46

Thank you for taking the time to bring your experience to our attention. It was disappointing to learn that you did not receive the level of care and support you needed when you presented to the Emergency Department during such a difficult time.

We strive to provide a high standard of person centred care for all of our patients and as you have raised some concerning issues, we would appreciate the opportunity to speak with you. Please contact our Patient Experience Team on 9462 4901 who will be able to help. I hope you are feeling better and have managed to access any ongoing care needed.

We look forward to hearing from you and the opportunity to work with you to improve the care we provide for our patients”

All the Best

Gail Miller

Acting Director of Nursing, Midwifery and Clinical Governance

St John of God Midland Public and Private Hospitals

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