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An incredible nurse

Posted By aprilfp76

"An incredible nurse"

About: Margaret River Hospital / Emergency Department

(as a service user),

I’m aware that people often mention the negative but it seems we hear less about the good.

I want to talk about the most incredible nurse I saw Nic, in Ed Margaret River hospital. I had to visit Ed a few times over a week with my son, when I arrived late at almost midnight, my son in so much pain and me a little shaken as it had been a long week with no clear reason why he was so unwell . Nic was so lovely, she made me feel like I was exactly where I needed to be ( I never want to be a nuisance and try not to go to the hospital , but was at a totally loss). 

I felt Nic went above and beyond she followed up, she was so genuine and generous with her time and care. I believe Margaret River hospital is so lucky to have this amazing lady to care for them when they need it most.

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Responses

Response from Sandy Znidarsich, Clinical Nurse Manager, MARGARET RIVER HOSPITAL, WACHS South West 7 months ago
Sandy Znidarsich
Clinical Nurse Manager, MARGARET RIVER HOSPITAL,
WACHS South West

Submitted on 19/09/2023 at 4:43 PM
Published on Care Opinion at 4:58 PM

Dear aprilfp76,

Thank you so much for sharing your story on Care Opinion.

I appreciate you taking the time to share your experience and I will have great pleasure in passing your feedback on to Nic.

I am so pleased to read about the high-quality care and attention which you and your child experienced and it's feedback like this which makes us all realise what a great health system we have.

Through stories like yours, we certainly get a sense of where we excel and it's such a buzz for our staff to receive and read feedback like yours.

I hope that your child is now well and truly on the road to recovery and if we can assist any further, then you know where we are.

Thanks again for your feedback, it is much appreciated.

Kind regards,

Sandy Znidarsich

Clinical Nurse Manager

Margaret River Hospital

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