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No coordination

Posted By melonrb78

"No coordination"

About: Royal Perth Hospital

(as the patient),

I had an accident with multiple trauma. Broken Pelvis, ribs and clavicle and scapula. 

I was discharged after a week with no idea what I'm doing. The discharge summary told my to see my GP for more painkillers but I was discharged with all the painkillers I needed. 

Ive now found out I needed physio but nobody told my GP.

As RPH is a public hospital it seems no one can see the xrays so no one could do anything.

Went back after 2 weeks and had to basically tell the doctor what I needed. (Xrays to more than 1 body part, stitches removed etc.) stuck at the clinic for 3 hours.

Follow up appointment after another 4 weeks was equally as disappointing. Consultant was on call whilst running the clinic. So all appointments where prolonged. (I got the feeling the care factor was zero)

Consultant told me that pinning the collarbone was pointless now but would have healed quicker if it had been done when I was admitted .

Still no physio information. Phoned the hospital still waiting to hear back. Guess I'll try again another day.

GP can't see any reports which I believe means neither can anyone else.

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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group 7 months ago
Ben Noteboom
Executive Director,
Royal Perth Bentley Group

Submitted on 22/09/2023 at 3:37 PM
Published on Care Opinion on 25/09/2023 at 10:10 AM

picture of Ben Noteboom

Dear melonrb78,

Thank you for sharing your story with us and I am disappointed to hear of your negative experience at Royal Perth Hospital (RPH).

Discharge summaries are provided to both patients and General Practitioner (GP)’s with relevant information consisting of clinical diagnoses, treatment received and follow up care instructions. It seems the organisation of your follow up care was suboptimal, and I can appreciate the frustration this creates.

Regrettably, on occasion, Orthopaedic outpatient appointments can run over time due to unavoidable circumstances, such as unforeseen emergencies. This is something RPH is aware of and is working hard to rectify to ensure patients are seen in a timely manner. On behalf of RPH, I would like to offer an apology for the delays you encountered.

I have been assured by the hospital’s Imaging Department, that any scans performed at RPH are available for viewing within any public health service. GPs and private hospitals/specialists can request imaging results and reports via email: RPH.DocumentationCentre@health.wa.gov.au. These will be provided promptly, usually within 24 hours.

Additionally, patients can request their own imaging results and reports via the RPH public website:

https://rph.health.wa.gov.au/Patients-and-Visitors/Accessing-Health-Records/Accessing-Radiology-Information

I would like the opportunity to ensure you receive the appropriate Physiotherapy follow up care and/or answer any queries you may have regarding your clinical care. I encourage you to contact the Consumer Engagement Unit (CEU) on (08) 9224 1637 or email: RPBG.feedback@health.wa.gov.au who can facilitate this for you.

I wish you all the best with your recovery.

Kind Regards,

Mr Ben Noteboom

A/Executive Director

Royal Perth Bentley Group

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