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"My Mum had a big stroke"

About: Sydney / Sydney Eye Hospital / 2 East (Medical Unit)

(as a relative),

My mum suffered a big stroke 4 and a half weeks ago she arrived at emergency and then on to the wards at Sydney Hospital. She has been in excellent hands since being there, the care has been kind and patient and me and my brothers are very appreciative of this.

The only issue has been the time taken to get my mum to the most appropriate care; a stroke rehab centre. We are over a month in and she is still on the ward. While the care is great, it seems the staff (thank you to all the doctors and nurses for your hard work and patience) here do not have everything they need to provide the best chances of recovery.

We have quietly plugged away to advocate for Mum and have been supported hugely by Dani who has gone above and beyond with care and compassion to our family situation, particularly of course for securing VIP treatment for Mum. Thank you so much Dani, me and my brothers are big fans! The social worker, Laura who has such a huge workload has found the time to sit down with me and explain next steps which has been very reassuring, again thank you. All in all a great experience other than the frustration of waiting to get Mum to the best and most suitable care in a timely manner...still waiting.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 7 months ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 22/09/2023 at 4:57 PM
Published on Care Opinion on 25/09/2023 at 11:38 AM


Dear telescopiumwm74,

Thank you for taking time in providing this feedback. We are delighted to hear that your mum has received an excellent and compassionate care in our facility when she suffered a big stroke.

We will continue to work on getting your mum to the most appropriate care in the stroke rehab Centre.

We will ensure to pass on this lovely compliment to Dani and Laura. All mentioned staff will receive a hero award.

We wish your mum well for her ongoing recovery.

Kind regards,

Natalie Maier
Director of Nursing and Support Services
Sydney/ Sydney Eye Hospital


Dr Pauline Rumma
Director of Clinical Services
Sydney/ Sydney Eye Hospital

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