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"Infection control during my partner's admission"

About: Armadale Hospital / Emergency Department

(as a service user),

I brought my partner to the ED in Armadale because they had numbness and weakness in their lower extremities. From being seen at the reception to being admitted was smooth as there weren't many people at the time (past midnight) compared to other hospital ED's. The doctors and nurses were nice and caring. However, a patient next to my partner's bed who was coughing profusely was admitted for chest pains, and we overheard they tested strong positive after being wheeled in beside us for 15 minutes. There wasn't much separation between beds, only a thin curtain, and we heard the staff had to do a thorough clean as soon as they found out and moved the patient to a separate room. After we came home, we tested negative that day, but my partner tested positive the next day and me a few days later. A month after that I had to be admitted to the ED via ambulance because of severe chest pains that had continued at random times for 8 months despite being relatively healthy before this. This has disrupted my life to a large extent.

What is being done to prevent patients from transmitting COVID to each other right now? I believe PPE should be adopted especially in areas where patients are the sickest. I am anxious if I ever have to seek emergency help again in case I go in with one sickness and come out sicker. I hope that the department takes infection control seriously ,especially in the light of the chronic phase of COVID infection (long COVID) which I believe is affecting everyone regardless of comorbidities, background. 

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Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS 2 months ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
Submitted on 5/10/2023 at 2:22 PM
Published on Care Opinion at 3:36 PM

picture of Neil Cowan

Dear Germs,

Thank you for sharing your experience with the Armadale Kalamunda Group (AKG) regarding your visit with your partner to our Emergency Department. I am truly sorry to hear that your partner was unwell and I sincerely hope they have now recovered.

Thank you for sharing your concerns about infection prevention practices you noticed while in the emergency department supporting your partner. Please be assured that we take infection prevention seriously and I have shared your experience with our most Senior Nurse and the Infection prevention team. The team will meet the staff in the emergency department and review the admission process to ensure patients are allocated suitable beds when they come into the department.

I also note your recent health issues, this will have been very concerning for you, and I do hope that you have now recovered.

I was very pleased to hear that you found the waiting room calm and the Doctors and Nurses nice and caring. I will be sure to let them know this.

If you wish for your concerns to be further investigated, I would be very grateful if you could contact the Consumer Liaison Office on 08 9391 1153 or via email

Kind regards

Neil Cowan

Executive Director

Armadale Kalamunda Group

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