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"Comment from nurse"

About: Myrtleford Hospital / Acute Care

(as a relative),

I have had both my parents in hospital for a couple of months and they have been waiting to go in aged care which they are going into soon. One of my parents has Alzheimer’s, dementia and the last few weeks it has advanced.

Recently, my parent escaped hospital. The staff were great, I feel the majority are fantastic, they followed my parent until a family member could get there.My other parent tried to explain to the nurse not to ring me but to ring my sibling as I would be at work and I recall the nurse said that I have to decide what’s more important, my business or my family, the nurse is not a babysitter. I haven’t had much to do with this nurse, and the majority of the nurses I've seen are good. But we are paying around $140 a day and I am often there helping out and doing my parent’s washing. I felt this comment was so rude and uncalled for.

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Responses

Response from Lisa Townsend, Nurse Unit Manager, Myrtleford Hospital, Alpine Health 6 months ago
Lisa Townsend
Nurse Unit Manager, Myrtleford Hospital,
Alpine Health
Submitted on 3/10/2023 at 2:26 PM
Published on Care Opinion at 3:07 PM


Dear defendermn43,

Thank you for your feedback regarding your parents care at Myrtleford hospital.

Patients waiting for aged care are under nursing home type care in the acute setting until an aged care bed becomes available. Laundry facilities for patients' personal items are generally not available in the acute setting. While the acute care setting can support emergency respite and patients who are not able to go home while waiting for aged care, it is not ideal longer term. It is great that you are able to help your parents during their stay.

I am glad to hear the majority of staff were fantastic.

I am very sorry about the comment that was made by one of the nursing staff in response to one of your parents leaving the hospital. If you would like to discuss this further, please don't hesitate to contact me directly.

Best wishes,

Lisa Townsend

Acting Director Health Services

03 5751 9343

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