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"MGP4 at King Edwards Memorial Hospital"

About: King Edward Memorial Hospital / Maternity

(as a service user),

We were lucky enough to receive a place in the MGP4 for the birth of our first baby. I was very keen to receive the gold standard of care offered by midwifery led care with continuity of care throughout  my pregnancy and was thrilled I had the chance to be part of this model of care. 

 My partner and I cannot speak more highly of the services provided by Lauren, our primary midwife, Holly and the rest of the team that we met on home visits. We were given ample time and space to ask questions and have our concerns addressed. The handover processes were seamless and we never had to repeat ourselves. I feel the team are all very knowledgeable, passionate and are great advocates for their patients. 

As a healthcare professional myself I understand how busy it can be and how much is being juggled at a time, we always felt our individual needs were being met, that we were able to make supported decisions and that we were the only patients being treated. The attention to small details was outstanding and truly makes such a difference in the overall experience, we felt very special and cared for. 

In addition to MGP4 we had wonderful care from the medical teams who delivered our baby (anaesthetic and surgical teams) and registrar Dr H and Rosie. Maternity ward staff were mostly great; in particular Chiara (not sure of spelling) and Maddy. 

I have been singing the praises of MGP to anyone who will listen and could not be more thankful to Lauren and the rest of the team. They will always hold a special place for us in remembering how our boy joined our family. I would recommend MGP to anyone! 

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Responses

Response from Delaney Gibbons, Director, Safety Quality and Performance, Safety, Quality and Performance, Women and Newborn Health Service 6 months ago
Delaney Gibbons
Director, Safety Quality and Performance, Safety, Quality and Performance,
Women and Newborn Health Service
Submitted on 9/10/2023 at 2:39 PM
Published on Care Opinion on 11/10/2023 at 9:46 AM


picture of Delaney Gibbons

Dear carinajn59,

Thank you for your wonderful feedback and congratulations on birth of your boy - such an exciting time for you and your family! It is heart-warming to hear what a positive experience you had with the Midwifery Group Practice (MGP), in particular the support you received from your midwife Lauren. We will pass on your kind words of appreciation to Lauren, Holly and perioperative staff. Knowing the positive impact they’ve had on your family’s experience will mean a lot to them, as will your recognition for the way they delivered such personalised care.

Thank you once again for taking the time to share your story about your profoundly positive experience. I wish you and your family all the very best.

Kind regards

Delaney

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