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"Wound Clinic"

About: Geraldton Hospital / Emergency Department

(as the patient),

I recently sustained an injury to my leg and presented to Geraldton Hospital Emergency Department on a very busy afternoon. The care I received from Nursing and Medical was exceptional and I was seen and discharged within 2 hours of presenting.

I was discharged from ED with instructions to see my GP in 3 days for wound review. Anyone who lives in Geraldton knows that it is almost impossible to get a GP appointment in under 3 weeks.

A week or so after, I was able to see the amazing team at the Geraldton Hospital wound clinic and have been having regular appointments to treat and dress the wound. The nurses at the wound clinic are wonderful and the care they provide is outstanding.

My wound has been slow to heal and I can't help but feel that if I had been referred to wound clinic from the ED and seen the team earlier, I may have had a different outcome.

Although my experience has been positive and the care I received has been outstanding, I think that the lack of referral from ED is a problem that needs to be addressed.

I was able to find the information I needed to get referred to wound clinic but how many others presenting to ED do not get this information and miss out on vital wound care and support.

Based on my experience, please ensure that all nursing and medical staff that are new to our services are provided with relevant information about referral pathways, so that all patients receive the wonderful care that is available.

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Responses

Response from Ranjit Paul, Director Medical Services, Geraldton Hospital, WA Country Health Service 6 months ago
We are preparing to make a change
Ranjit Paul
Director Medical Services, Geraldton Hospital,
WA Country Health Service

Director of Medical Services

Submitted on 13/10/2023 at 12:14 PM
Published on Care Opinion on 16/10/2023 at 12:22 PM


picture of Ranjit Paul

Dear whisperdj85

Thank you for taking the time to share your journey with us on Care Opinion.

I apologise for the lack of a referral to the wound clinic but am pleased to read that during your journey you encountered many skilled and dedicated workers and that you are on the path to recovery.

I am pleased to share there are some upgrades to our referral process coming in the near future and am confident that this will result in more timely referrals and an enhanced patient experience.

I will be happy to provide a further update at the point these changes are in place. My name is Dr Ranjit Paul, I am the Director Medical Services at Geraldton Hospital. I can be contacted on (08) 9956 8125 or you can email me at WACHS-MidwestMD@health.wa.gov.au

Regards

Dr Ranjit Paul

Director Medical Services Geraldton Hospital

WA Country Health Service – Midwest

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Response from Nathalie Pass, Coordinator of Nursing Surgical Services Ambulatory Care, Geraldton Hospital, WA Country Health Service 6 months ago
Nathalie Pass
Coordinator of Nursing Surgical Services Ambulatory Care, Geraldton Hospital,
WA Country Health Service
Submitted on 16/10/2023 at 1:03 PM
Published on Care Opinion at 1:20 PM


picture of Nathalie Pass

Dear whisperdj85,

I appreciate you taking the effort to share your story with us.

I was very proud to read of the excellent care provided by my team at the Wound Clinic. It is staffed by a truly dedicated team, who are focused on delivering high quality care to our community. This allows our patients the best opportunity of recovery and I do hope you are seeing improvement with every visit. I will be sure to acknowledge all the team and share your kind words with them.

Like my colleague Dr Paul shared, there are some positive changes coming to the Wound Clinic referral process and I agree these will result in an even better experience for patients needing to access this excellent post-acute care treatment.

Thank you again for you lovely feedback.

Nathalie Pass

Coordinator of Nursing - Surgical Services & Ambulatory Care

WA Country Health Service - Midwest

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