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"Assessment, patient records and conflicting decisions"

About: Sale Hospital / Emergency Department

(as the patient),

Well I was admitted for a minor Prostate procedure which was successful and a great job by the surgeon. Nursing staff totally wonderful.

As far as my first experience having a MET call because I passed out in the toilet early in the morning then things totally changed. The Medical Registrar attended and said that because I had passed out and hit my head and injured a pre existing neck injuring which was tingling badly said needed a scan of head and neck. Couple of hours later the surgical team doing the rounds under the guidance of a Surgical Registrar decided because no central pain to my neck they were squashing the request for a neck brace and scans. I was mortified.

Didn't seem to care about pain to left side of neck or very bad tingling lol. Got to laugh. They were queried and stated they had made their decision and that was it. I was waiting for them on rounds next morning as nursing staff had said it was not acceptable seeing a fall and being unconscious. The Surgical Registrar was not on rounds next morning and the other Registrar then ordered a soft neck brace as severe tingling still going on and also a hip scan head scan and neck scan.

I had noticed I must have fallen and was a mark on the scar for my recent hip replacement. I was also advised and read in discharge Medical Registrar and not documented the fall or their request. I cant say anything about nursing staff other than very professional and unlike the first Medical Registrar and Surgical Registrar. Seems they don't care if you pass out while a patient. In my opinion, poor effort by these two future Doctors. Beside manner first Surgical Reg totally deplorable in my opinion and I believe couldn't give a toss.

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Responses

Response from Mark Dykgraaf, Chief Executive Officer, Executive Suite, Central Gippsland Health 6 months ago
Mark Dykgraaf
Chief Executive Officer, Executive Suite,
Central Gippsland Health
Submitted on 17/10/2023 at 10:34 PM
Published on Care Opinion on 18/10/2023 at 9:51 AM


picture of Mark Dykgraaf

Dear bravodr38,

Thank you for taking the time to tell us your story, it is much appreciated. We note your thanks for the surgeon and compliments for the nursing staff.

I would like to apologise for the fact that parts of your care and the communication from our surgical and medical registrars was not as you would have expected. We will be asking our senior medical staff in both teams to discuss this feedback with the registrar teams as an opportunity to reflect on practice and how it can be improved.

If you would like to provide further feedback directly I can be be reached on email - mark.dykgraaf@cghs.com.au or T - 5143 8319.

Mark Dykgraaf

CEO

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by bravodr38 (the patient)

Thank you Mark.

Having previously worked at the hospital for a few years and got to know many exceptional Dr's and nurses over my time including Registrars and Residents, I found it not a pleasant time with the two previously mentioned. The other registrars and residents after that first meeting had been exceptional and arranged follow up scans.

Still having massive issues from the collapse which aggravated a previous neck surgery but cant blame any staff member for that. The nurses after my collapse had been what I would have expected and probably more. All had been most helpful.

Thanks again for the reply it is appreciated and glad of the follow up.

regards bravodr38

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