This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

In good hands at Wonthaggi Hospital

Posted By fornaxcc69

"In good hands at Wonthaggi Hospital"

About: Allied Health (Bass Coast Health) Hospital in the Home (Bass Coast Health) Wonthaggi Hospital / Integrated Care Centre (L.Rigby Centre)

(as a relative),

My husband moved to Inverloch from Melb, & transferred his post surgery & oncology treatment to the Wonthaggi hospital. 

Right from the first appointment the team from the HITH (Hosp in the Home) program were fabulous. 

Supporting and reassuring to both my husband and me. We had daily contacts and felt genuinely part of a supportive team. Communication was faultless. Since then my husband has had regular treatment and appointments at the Rigby centre - again so convenient professional, kind & compassionate. One feature we really appreciate is the continuity of care - we see the same staff. 

Coming from the city, the convenience of the location as Wonthaggi has been a huge bonus. Pathology & outpatient clinics - such easy parking. 

A huge support - available here but not at another large health service - is the fabulous Lymphodaema Physio, Michelle. A big shout out to the wonderful support from the Allied Health Clinics professionals we saw, we anticipate future contact. We feel in very good hands at Wonthaggi Hosp.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jan Child, CEO, Bass Coast Health 6 months ago
Jan Child
CEO,
Bass Coast Health

Submitted on 13/10/2023 at 11:31 AM
Published on Care Opinion at 12:46 PM

picture of Jan Child

Dear fornaxcc69,

Thank you so much for taking the time to tell us about your husband's experience, and your experience as a family member. We will share this feedback with all the teams you talked about, and you couldn't have given them a nicer end to the week!

Our staff have worked really hard over the past years to grow our services to ensure people can get more care locally. Many of the services you have talked about have been developed recently, and the staff are extremely passionate and proud about what we can now do.

We try really hard to ensure our communication is optimal - we know this can often be the biggest problem in healthcare, so I am so pleased that you had a good experience in this regard.

It sounds like you and your husband have had a pretty rough time of it - I hope things are improving and wish you all the very best. Thank you once again for reaching out. It is very much appreciated.

Kind Regards, Jan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k