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Care Opinion

Lack of office space-suitable interview areas

Posted By stroke rehab

"Lack of office space-suitable interview areas"

About: Bunbury / Harvey / Leschenault Community Health Service

(as the patient),

I am a recovering stroke patient who attends rehabilitation treatment at Mamang Bunbury Outpatients at the homemakers centre in Bunbury. On numerous occasions while undergoing my physiotherapy rehab in the gym other therapists will conduct interviews that cover very interment, personal subject matter with their patient separated only by a paper curtain screen in the corner of  the gym.

I find this situation extremely uncomfortable. You can not help but hear what is being said. I can only imagine what it must be like for the patient in the interview having to discuss the matter they are divulging knowing that the people on the other side of the screen cannot help but hear.

My therapists Pat & Mo do their utmost to conduct themselves in a professional manner  and divert attention from the situation but it is really unavoidable.

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Responses

Response from Steven Elvy, Outpatient Manager, Bunbury Hospital, WACHS - South West 6 months ago
Steven Elvy
Outpatient Manager, Bunbury Hospital,
WACHS - South West

Submitted on 19/10/2023 at 7:37 PM
Published on Care Opinion on 20/10/2023 at 12:51 PM

picture of Steven Elvy

Dear stroke rehab,

Thank you for providing feedback on your recent experience attending Bunbury Hospital Ambulatory Care Centre - Mamang. I am sorry that your experience did not live up to your expectations. We take the privacy and confidentiality of our patients seriously. I would appreciate an opportunity to understand the circumstances around your experiences so we can look at alternate options.

If you are comfortable discussing the issue, please contact me, Steven Elvy on 0437 850 073 or the Customer Liaison Officer on 9722 1521. Once again, thank you for providing feedback on this issue, as it gives us an opportunity to make improvements to our service delivery and meet the needs of our patients.

Kind regards,

Steven Elvy

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Response from Steven Elvy, Outpatient Manager, Bunbury Hospital, WACHS - South West 5 months ago
Steven Elvy
Outpatient Manager, Bunbury Hospital,
WACHS - South West

Submitted on 21/11/2023 at 12:20 PM
Published on Care Opinion at 12:34 PM

picture of Steven Elvy

Dear stroke rehab,

Thank you again for your feedback. We have not heard from you regarding the room issue you raised so were unable to deal with your issue directly. Unfortunately, we have a finite number of rooms available, and there will continue to be a requirement to have more than one patient scheduled into the gym area at the Mamang Homemaker Centre at the same time.

Your feedback has provided valuable information regarding the types of services we group together in these spaces and has been considered as part of future room planning and allocation.

Thank you again for your feedback, and good luck with your recovery.

Kind regards,

Steven Elvy

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