"Service and communication"

Every time I had this pain in my abdomen I went to hospital and they would say there is nothing wrong, it is a stomach issue, just go home. I didn’t go to the hospital for a week and had the same stomach pain, I thought maybe it would go away. I went back to hospital and they said that because I come here all the time, maybe there is something wrong. I was admitted to hospital so they could perform some scans on my abdomen. They never cleaned my ward, my dressing did not get changed for days and it got infected. My needle fell out of my arm and blood went everywhere which was also not cleaned up. I thought I was going to die. I was seen by people but I felt they totally just left me just to be there. I kept asking if I could eat something and they told me not to eat anything because they are still waiting for the scan results.

After 3 days in hospital there was still no result from the scans and I was still no allowed to eat. I ended up getting COVID and I couldn’t leave my ward. I felt the cleaner was so rude to me and, I recall, screamed at me that I used too many paper towels. No scan, no food, nothing to drink other than tap water. After a few days I was discharged as they could not find what was wrong with me. I had no energy, I don’t feel the same anymore. I think my admission impacted my mental health.

But recently I had to go for an appointment to have a consult for general surgery as I was told I have gallbladder stones and will need to have my gallbladder removed. I felt the appointment was very bad service. I go into the room and there was one student and the doctor came in. They didn’t tell me anything in the hospital, no one even explained the scans, so I start asking them all these questions about the surgery like are these people professional? Am I going to wake up because I don’t want to be butchered if the stones can come out on their own? And I felt the doctor just screamed at me “can you let me talk?” But I was just trying to ask some questions.

I went to the bathroom because I didn’t want to be spoken to like that and when I came back the door to the doctor’s office was locked. Now I don’t feel like going back. I’m scared. I recall they won’t answer my questions. I am going to do my own research now as I believe the stones will come out on their own.