"Inadequate service provided"

My child has current referral with population Health Karratha for OT services. This referral was placed by my child's teacher. I had an initial phone consult with the OT several months ago where during our consult the OT recommended we also engage a physio. As such the OT put in another referral for physio and said it would be best to also have the physio present for the appointment.

We have been out of town for a few months. I tried to make a future booking before we left but was advised that it was too far ahead and to call when we return. I called upon our return to town and made a booking with the OT and physio together and made it very clear that it was a joint appointment requested by the OT.

We arrived to our appointment and only the physio was present. I had to ask where the OT was and was then told that they were busy with other work and could not attend. This infuriated me as the OT part of the appointment was the priority let alone the fact that I had to take time off and also arrange care for my other children to attend the appointment. Where was the courtesy of a phone call prior to the appointment to advise of the OT's unavailability.

At the conclusion to the appointment the physio said they would email me follow up. This did not happen and I had to call a week later and ask them when they will be sending it through.  At the end of the appointment I also ask the physio whether they would follow up with the OT and ask them to contact me as the school is waiting on recommendations from them to assist my child at school. They said they would.

That night I sent an email to the OT (I had their direct contact details from previous correspondence following our initial phone consult) and expressed my disappointment with them not turning up to the appointment and not letting me know prior. Again a week later, no reply to my email so I called them and asked when they were going to reply and when they would make contact with the school teacher that was waiting on their recommendations. They said they would do both the next day.

At the time of writing this, it has been a few days and nothing. I am not hopeful that I will hear back anytime soon. So given this experience, I would like to have someone in some authority position call me to discuss this. While I understand that there are shortages of staff, I feel the apparent lack of courtesy and accountability is not acceptable.