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"Thanks to all the staff"

About: Kerang Hospital / Urgent Care Centre

(as the patient),

Arrived by ambulance following chest pain, the reception was immediate and into emergency ward, where I was wired up and E.C.G. done. During all this time, the staff I saw were really caring and so professional, yet always pleasant great attitude and yes smiling.

At all times I received good communication they contacted my doctor, who attended several times during my overnight stay.

Served a lovely hot meal & and the breakfast hot porridge toast etc. was more than adequate.

The discharge was as thorough as the admission received excellent comprehensive documents.

Thank you to all the staff I saw. 

You are all awesome

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Responses

Response from Claire Fletcher, Acute Nurse Unit Manager , Acute Services, Kerang District health 5 months ago
Claire Fletcher
Acute Nurse Unit Manager , Acute Services,
Kerang District health
Submitted on 15/11/2023 at 9:40 AM
Published on Care Opinion at 10:32 AM


Dear couragest98,

Thank you for your kind words. I'm pleased to hear that you had a positive experience during what I imagine to be a stressful and uncertain time in your life.

We are extremely proud of all of our teams at Kerang District Health, and pride ourselves on timely, safe and professional care delivered with a smile:) Our Catering and Domestic Services staff are often our unsung heroes in healthcare; we value your compliments on your meals.

Discharge arrangements are so important, and help to continue the care journey for our patients, I am pleased to hear that your plan has met your needs.

I wish you all the very best in your recovery.

Kind Regards,

Claire

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