Contacted the hospital recently to enquire about a family member as they were not well and were to be from what I gathered to be transferred to a regional hospital.
In my opinion, the nurse that I spoke to was less than helpful and their people skills left a lot to be desired. I totally understand that I could not be told of my family member's condition as I’m not an immediate family member. However due to the family not being close by, a bit of empathy would of sufficed. I myself work in hospital and I would hope that our nursing staff would treat patients and their families with a bit of friendliness at least considering the circumstances.
My second issue is this family member is often unwell and I would like to try to understand why they had to find another family member to drive them to the regional hospital.
Why was there no ambulance available in the area to take them. What happens if they had some type of medical condition during that 40 minute trip. Where is the hospital's Duty of Care? This has happened on another occasion. Then to make matters worse my family member gets there only to be left sitting in Emergency Dept for few hours….. not good enough all round in my opinion.
"Duty of Care and staff member."
About: Cohuna District Hospital Cohuna District Hospital Cohuna 3568
Posted by Fedup123 (as ),
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