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"Admission at Armadale Hospital"

About: Armadale Hospital

(as the patient),

I was moved from the admissions unit with no explanation to a room in a different ward that I believe was clearly was not usually used to room patients.

It seemed the curtain was half hanging off the window with no privacy and no ability to block the ward light. Also the TV remote was broken. The nurses had to scramble round and bring in all the equipment they needed, such as IV pole and blood pressure machines as there was none in the room. There was no rubbish bin, no water or tissues... it didn't take a rocket scientist to reach to the conclusion that it seemed this was a room not normally used as it appeared half the stuff was broken. I recall the nurses looked frantic trying to prepare the room for me. I required a private room as I am a respiratory patient and had a virus so couldn't be placed in a shared room. It was night, I was incredibly unwell and the room was as bright as daylight and I could not rest. I felt like I had just been shoved into the only space they had! 

I had no sleep due to being very distressed and had a total meltdown with the doctor the next day. While they explained that patients only ever stay in the admissions unit for up to 72 hours and are moved to other wards quickly, it does not explain why I was moved after 24 hours given the hospital admin (or whoever makes these decisions) knew that I was waiting to be transferred to another hospital which is my treating hospital.

Why couldn't they leave a very sick patient in the admission unit (which is very comfortable) until I was transferred?  It doesn't make sense to me. I believe this decision caused me to become even more unwell. I was treated like I was an inconvenience because I believe I am the type of patient Armadale hospital doesn't normally treat. I felt it was quite appalling. 

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS 5 months ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS
Submitted on 15/11/2023 at 6:58 PM
Published on Care Opinion on 16/11/2023 at 9:56 AM


picture of Neil Cowan

Dear polarissg35,

I was saddened to read your feedback and I am very sorry for what you have experienced.

Please allow me the opportunity to fully investigate so that action can be taken by learning for improvement.

I would be most grateful if you could therefore consider contacting the Consumer Liaison Office on 08 9391 1153 or via email AKG_ConsumerLiaison@health.wa.gov.au

I look forward to hearing from you.

Kind Regards,

Neil Cowan

Executive Director

Armadale Kalamunda Group

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