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Care Opinion

Day surgery

Posted By turkeyfh48

"Day surgery"

About: Busselton Health Campus / Surgical Services

(as the patient),

Feel very fortunate having been looked after so very well by all the team involved in my day surgery procedure.

Pre admission phone contact was both professional friendly & reassuring. 

The day of the surgery was made as easy as possible by all involved and you can just tell that all the staff are happy and work together to provide the best outcomes for their patients. Phone contact the next day equally friendly and reassuring.

Thank you

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Responses

Response from Gemma Moyes, Clinical Nurse Manager, Surgical Services, WACHS South West 5 months ago
Gemma Moyes
Clinical Nurse Manager, Surgical Services,
WACHS South West

Submitted on 15/11/2023 at 5:10 PM
Published on Care Opinion at 5:27 PM

Hello turkeyfh48,

Thank you very much for leaving such positive feedback regarding your recent visit to Busselton Health Campus - Day Surgery.

We have found that the pre and post-op phone contact with patients to be a valuable part of the patient journey through their health-care "visit" to Busselton Day Surgery. We have found that patients are able to talk about their worries and concerns prior to their visit and many find that this one contact can relieve their anxiety!

I do agree that we are a happy bunch here! I am glad that you could feel the "love" in the air. The team work very well together and ensuring high quality patient care is at the core of what we try to achieve every day.

I hope that your recovery has been smooth and if you had any issues that you discussed them with your phone call follow-up nurse.

If you have any other queries please feel free to contact me:

Gemma Moyes

Clinical Nurse Manager - Surgical Services @ Busselton Health Campus

9753 6162

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