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"A more positive experience in the ED"

About: Wonthaggi Hospital / Emergency Department

(as the patient),

I was taken by ambulance to the emergency department due to a 10 minute seizure. The paramedics that took me there were really good at putting my mind at ease with their lovely personalities and sense of humour.

I was nervous to come back to Wonthaggi after my last experience with a doctor in the emergency department but this time I didn’t have to worry at all. Unlike last time, I felt respected and safe in their care.

Every health professional around me was really good, in particular a nurse called Scott and a porter named Chris really stood out to me for how much they did to make me feel comfortable in their care.

I ended up being transferred to another hospital after Wonthaggi did as much as they could to keep me safe. Although the hospital I went to treated me far more worse than I had ever been treated, I can look back at this experience and be grateful for all the people in Wonthaggi. 

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Responses

Response from Jan Child, CEO, Bass Coast Health 5 months ago
Jan Child
CEO,
Bass Coast Health
Submitted on 17/11/2023 at 12:30 PM
Published on Care Opinion at 2:15 PM


picture of Jan Child

Dear januaryrj44,

Thank you for taking the time to provide us with your feedback. It is such a worry for anyone needing to go to an emergency department when they are unwell, let alone being worried because of your past experience.

I am so pleased that the paramedics put your mind at ease, and I am really pleased that the care by Scott and Chris provided you with reassurance about our service. I can't tell from this post if you ever made a complaint to us about your first interaction but if you didn't, then please let me apologise now that your experience back then, was not as it should be.

We will make sure we pass on your feedback to Chris and Scott in particular, and I hope you are recovering well.

All the best,

Jan

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