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"Excellent Care at Joondalup Health Campus on Ortho Ward"

About: Joondalup Health Campus / Emergency Department

(as a carer),

I would like to thank all the staff at Joondalup Health Campus (JHC) C2 ward (Ortho) and the staff in ED.  My son was admitted via ED with a very badly infected right big toe from a coral infection acquired after surfing in Lombok, Indonesia.  The staff at JHC were all exceptionally professional, caring, empathic, friendly, patient focussed and very skilled. 

In particular Freya (the RMO) and the Plastic Surgery Registrar were amazing and saved my son's big toe/foot/lower limb.  Thanks to the amazing care of all the staff at JHC my son's infection was treated successfully. The amazing care that was provided by all the staff there is greatly appreciated by myself and my son-thank you all so much! You are all a credit to the organisation and a huge asset to JHC.

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Responses

Response from Mary Ferrier, Director of Clinical Services, Joondalup Health Campus 4 months ago
Mary Ferrier
Director of Clinical Services,
Joondalup Health Campus
Submitted on 6/12/2023 at 1:21 PM
Published on Care Opinion at 2:49 PM


Dear Very Grateful Father,

Thank you for sharing feedback on the care your son received during his time in the Emergency Department and C2 orthopaedic ward.

I am pleased to hear that following treatment at Joondalup Health Campus your son is recovering from his injuries.

JHC staff are all expected to be professional, caring, empathic, friendly and patient focused and I am happy that this was your experience during your son’s hospital stay. I will ensure that your comments are provided to the ward and to specific staff you have mentioned. They will be pleased to receive this feedback.

Thank you once again and I wish your son a speedy recovery.

Kind regards,

Mary Ferrier.

Director of Clinical Services

Joondalup Health Campus

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