My grandparent was admitted to Peel health campus and transferred to the Rivers ward awaiting a bed on the wards recently. During about two days, my grandparent was only given 2 meals and it was discovered the following morning that they were in the system as middle-aged (they are double this) despite multiple tests and medications being given.
Recently, my grandparent was given dinner and asked the nurse to heat it up as it was stone cold. My grandparent could then overhear the nurses at the nurse’s station seemingly mocking them. My grandparent got extremely upset and when confronting them about it I believe the nurse threatened my grandparent, saying they were taking my grandparent to court. This is an elderly patient who is now extremely traumatised. I recall my grandparent was told that there is a black mark on their file now forever and that they were moving them to another ward because of bad behaviour.
The level of care and empathy shown from staff at the hospital is disgraceful.
"Patient experience"
About: Peel Health Campus / Short stay Unit Peel Health Campus Short stay Unit Mandurah 6210
Posted by Relative55 (as ),
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