This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Blepharoplasty."

About: Sydney / Sydney Eye Hospital / Outpatient Department (Eyes & General)

(as the patient),

My eye operation, from lead up to 2 weeks later when stitches came out, was like being treated by family members. From Doctor and nurses to staff members I saw all you could hear was happy, polite caring words. From each other to patients I felt they never wavered in their helpful happy demeanour. I was given advice and information  in layman’s terms.

One thing I feel is needed in the outpatients waiting rooms though and that is fixed chairs. In the couple of hours we waited in the eye section, I noticed that people with eye problems had difficulty manoeuvring about with the single lightweight chairs that would tip if leant on, or would catch their footing on the metal legs that protruded out from the chairs. If I ever come into money I will donate to fix this problem. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Natalie Maier, Director of Nursing and Support Services, Sydney/Sydney Eye Hospital 4 months ago
Natalie Maier
Director of Nursing and Support Services,
Sydney/Sydney Eye Hospital

Senior Manager

Submitted on 19/12/2023 at 4:01 PM
Published on Care Opinion at 5:17 PM


Dear Allyoop,

Thank you for taking the time to share your experience here at Sydney Hospital and Sydney Eye Hospital. I am sorry to hear that individual with eye problems had difficulty manoeuvring about due to the chairs. We will investigate how we can make this a more accessible space. Your observations are very valuable, and I am grateful you have shared these with us.

I am very pleased to hear that during your stay you found the staff to be was happy, polite, caring and dedicated to ensuring you had a positive journey throughout a time that can be very daunting.

I will ensure that your kind words of gratitude are passed on to the staff and I hope you continue to recover well post your diagnosis.

Warm Regards,

Natalie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k