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Midwife appointments

Posted By Winterfish

"Midwife appointments"

About: Hedland Health Campus / Outpatients

(as the patient),

I had my first midwife appointment at the outpatients centre and it went really well, I was told I'd be able to come in for regular check ups with both the doctors and midwives. This was important to me as it's my first baby and I wanted to get as much information as possible as well as get to know the midwives that will be there when I give birth.

I saw the midwife only that one time and every appointment after kept getting changed to a doctors appointment.

It got to the stage where I was 36 weeks pregnant and the doctors had to step in and try to get me booked in for a midwife appointment.

I eventually got an appointment with a midwife but I believe it wouldn't have happened if not for the doctors and midwives stepping in to help me.

I think these midwife appointments are so important and the stress and worry that mothers go through trying to get an appointment, I feel, is quite significant.

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Responses

Response from Roger Golling, Operations Manager, East Pilbara, WA Country Health Service (WACHS), Pilbara 17 months ago
Roger Golling
Operations Manager, East Pilbara,
WA Country Health Service (WACHS), Pilbara

Submitted on 22/12/2023 at 3:23 PM
Published on Care Opinion Australia on 3/01/2024 at 12:49 PM

Dear Winterfish,

Thank you for taking the time to share your experience regarding your midwife appointments at our Outpatients Department. We genuinely appreciate your feedback, and I want to assure you that your concerns have been heard and are being taken seriously.

Firstly, congratulations on your pregnancy, and we sincerely apologize for any stress and inconvenience you encountered in securing regular midwife appointments. We understand how crucial these appointments are, especially for first-time mothers seeking information and forming connections with the healthcare professionals involved in their care.

I want to express our gratitude for your patience and for bringing this matter to our attention. Your experience has prompted us to review our appointment scheduling procedures to identify areas for improvement. It's disheartening to hear that the transition from midwife appointments to doctor appointments caused confusion and anxiety during such a significant time in your life.

We acknowledge the intervention of the doctors and midwives in ensuring you received the midwife appointment you needed at 36 weeks. We appreciate their dedication to your care and well-being. Rest assured, we are taking steps to address any systemic issues that may have contributed to the challenges you faced, and we are committed to making improvements to ensure a smoother and more supportive experience for all expectant mothers.

Your perspective on the importance of midwife appointments resonates with us, and we share your commitment to providing comprehensive and compassionate care. Your feedback is invaluable in helping us refine our processes and enhance the overall quality of our maternity services.

Once again, thank you for sharing your thoughts with us. We genuinely care about your experience with our healthcare services, and we are dedicated to making the necessary adjustments to better meet the needs of our patients.

If you have any further concerns or if there is anything specific you would like to discuss, please feel free to reach out to me. We are here to support you throughout your pregnancy journey.

Wishing you continued health and a smooth remainder of your pregnancy.

Roger Golling

Operations Manager

Hedland Health Campus

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