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Filthy ED

Posted By centaurusjj65

"Filthy ED"

About: Kalgoorlie Health Campus / Emergency Department

(as a service user),

Attended the hospital ED recently and was genuinely concerned sitting in the waiting room, the chairs, walls, floors, windows are all absolutely filthy and in desperate need of a good scrub in my opinion. 

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Responses

Response from Dulcie Pahewa, Acting Business Manager Operations, Kalgoorlie Operations, WACHS Goldfields 16 months ago
Dulcie Pahewa
Acting Business Manager Operations, Kalgoorlie Operations,
WACHS Goldfields

This position supports the Director Kalgoorlie Health Campus by leading the operational delivery of business management, corporate governance, patient information, administration, and hospital support services to enable the achievement of Kalgoorlie Health Campus and WA Country Health Service performance objectives, along with national targets for services in the Goldfields.

Submitted on 16/01/2024 at 12:20 PM
Published on Care Opinion Australia at 12:21 PM

Dear centaurusjj65,

Thank you for sharing your recent experience as visitor to Kalgoorlie Health Campus.

Kalgoorlie Health Campus aims to deliver high quality services, and I am very sorry that the environment of our Emergency Department (ED) did not meet these expectations.

I have reviewed the current cleaning scheduled and requested a deep clean of our Emergency Department. As our ED is a high traffic area, I will continue to work with our cleaners to ensure we maintain a safe and clean environment for our staff, visitors, and patients.

We constantly strive to innovate and improve our service, and your feedback has given us an opportunity to do so.

If you would like to discuss this further, please do not hesitate to contact me on (08) 9080 5817 or by email Dulcie.Pahewa@health.wa.gov.au.

Kind Regards

Dulcie Pahewa

A/Operations Manager, Kalgoorlie Health Campus

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