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"Treatment at local regional ED"

About: Margaret River Hospital / Emergency Department

(as the patient),

I was involved in a bbq gas cylinder explosion in a domestic setting and was admitted to the local ED with severe burns to my right arm, face and ear. I was admitted immediately which I felt was great and see by the ED nurses who put me in a cold shower for 20 mins. I had already been showering at home in cold water for 30 mins prior to presentation. ED nurses took my bp and provided paracetamol initially. I felt the nurses did a great job treating the burns with silver nitrate dressing, calming me, and explaining what was happening.

No photos were taken of the burns. I was given buprenorphine and ketorolac. I had to expressively ask what these were for prior to administration.

I didn’t know who Dr on call was. There was a person wandering around ED dressed in a t-shirt and shorts with sandals who I found later was the Dr on call. From what I saw, they had no badges, tunic, instruments or other indications as a way for a patient to know who they were. At no time did they introduce themself, speak directly with me or explain their role. They performed no checks on me and stood back seemingly just observing the nurses dress the burns  before they left the hospital to get their dinner, which they then ate in the ED section of the hospital in full view of patients. I though this was pretty ordinary behaviour.

No airway checks were performed which I though would have been relevant with a gas explosion and gas possible inhalation. 

I was discharged within an hour/130 of being admitted and told to rest by the ED nurses. I felt they were great and worked amongst themselves to help me, and to my knowledge didn't consult nor speak with the t-shirt person whom I now know was the Dr. Prior to leaving the Dr came to me with a prescription for oxycontone and I recall said 'here, here's the good stuff'. They did not explain dosage or contraindications for this drug. I was alarmed given the recent media attention to this drug and addiction Subsequently I didnt take it and just put up with the pain.

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Responses

Response from WACHS-SW 4 months ago
Submitted on 5/01/2024 at 2:27 PM
Published on Care Opinion at 2:32 PM


Dear Sat24,

Thank you for sharing your experience on Care Opinion.

I am so sorry that you did not receive the care you were expecting.

To understand your situation better I would like to speak to you so that this does not occur again.

My name is Sally Shaw and I am the Acting Director of Nursing Leeuwin Hospitals (Margaret River/Augusta).

Could you please call me on 0427 913 711 to discuss your experience.

Kind regards

Sally Shaw

Acting Director of Nursing/HSM Leeuwin

WA Country Health Service

T: (08) 9757 3426

Mobile: 0427 913 711

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Response from Sally Shaw, Acting District Manager Leeuwin, WACHS-SW 3 months ago
Sally Shaw
Acting District Manager Leeuwin,
WACHS-SW
Submitted on 16/01/2024 at 7:28 PM
Published on Care Opinion on 17/01/2024 at 9:46 AM


Dear Sat24,

Thank you for meeting with me to discuss your recent Care Opinion feedback.

I would like to let you know that I have shared your Care Opinion story with our medical director and ED staff.

Your feedback has served as a reminder of the importance of ensuring we all work within the code of conduct and with our patients’ needs front of mind at all times.

I hope you are continuing on your road to full recovery

Thank you again for taking the time to write in Care Opinion.

Yours Sincerely

Sally Shaw

A/DON/HSN Leeuwin

Margaret River Hospital + Augusta Hospitals

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