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Great experience at Sydney Eye Hospital

Posted By Sight52

"Great experience at Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as a service user),

Presented myself to Emergency at Sydney Eye Hospital with concern about floaters in left eye. Took two hours to examine, diagnose and remedy my problem. All the staff I saw were helpful, informative and skillful in responding to my problem.

The registrar explained the problem and a solution that was retina eye surgery. He was reassuring about the procedure and fully informed me of positive and possible negative effects so I could make a knowledgeable decision. I proceeded with first time laser surgery. Amazing service, based on my experience, that is much appreciated.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 3 months ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 8/01/2024 at 8:29 AM
Published on Care Opinion at 10:06 AM

Dear Sight52

Thank you for taking the time to submit such wonderful feedback for the Emergency Department and Retinal Teams.

It is very pleasing to hear that you found the staff were helpful, informative and skillful during your time in hospital; and that the Registrar was able to ensure that you felt empowered in making an informed decision about treatment.

I will ensure that your lovely words are passed on to the teams who contributed to your positive experience.

Kind Regards,

Dr Pauline Rumma

Director of Clinical Services

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