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Not happy

Posted By Un Happy patient

"Not happy"

About: Geraldton Hospital / Emergency Department

(as the patient),

Recently I went to Geraldton Regional hospital with very serve abdominal pain got put on a bed and I felt the first nurse Maddie was absolutely beautiful. When I got moved to another bay I didn't know who my new nurse was, still in serve pain asked for meds and nothing at all and waited 3 hrs before the doctor come and told me that my Bloods and ct scan was normal but mean time I am in serve pain and they sent me 🏡 home.

I got home still in heaps of pain and nothing helped and was too scared to go back to the hospital 🏥 because of how I got treated. Still have pain and at the time of writing this, I don't want to go back to the Geraldton regional hospital because I feel that I didn't get treated properly. I believe you don't send a patient home with serve pain still. And all the meds they where giving me didn't help and I recall they said they couldn't give me anything else due to my allergies but I believe they could of looked into something else to help me. How can I go back after this.

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Responses

Response from Didi Bower, Acting Regional Manager Patient Safety & Quality, Safety and Quality, WA Country Health Service 2 months ago
Didi Bower
Acting Regional Manager Patient Safety & Quality, Safety and Quality,
WA Country Health Service

Submitted on 6/02/2024 at 4:41 PM
Published on Care Opinion at 5:53 PM

picture of Didi Bower

Dear Un Happy patient,

Thank you for reaching out to us on Care Opinion.

I was sad to read of the troubles you have faced seeking emergency care and wish to assure you Geraldton Regional Hospital staff are committed to providing comprehensive and compassionate care for our community. If you are still in pain I would urge you to present to your General Practitioner or to the Emergency Department for reassessment.

I would be grateful if you would contact me, so I hear your story in more detail and ensure we are fully investigating your abdominal pain and considering all possible treatment options. My name is Didi Bower, I am the Acting Regional Manager Patient Safety and Quality. I can be contacted on 08 9956 2279 or email didi.bower@health.wa.gov.au

If at any time either you feel you are not receiving the care or treatment they need, we have a service at the hospital called Aishwarya’s CARE Call. You may notice posters about Aishwarya’s CARE Call in our Emergency Department – this is a 3-step process for patients, carers and family members to use if they are worried about the treatment provided in hospital. In the Midwest, no matter what hospital you go to this number is 1800 316 729 or you can find out more here at: WA Country Health Service - Aishwarya’s CARE Call

I do hope to hear from you soon and we can arrange appropriate investigation and care for you.

Regards

Didi Bower

Regional Manager Patient Safety and Quality

WA Country Health Service – Midwest

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